Experience

Oriel House Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Duty Manager

  • May 2023 - Present

  Ballincollig, County Cork, Ireland Being a duty manager at the oriel house hotel, I have obtained many skills in a short period of time such as: • Training of new and current staff members • Delegation of tasks to staff members across the hotel to ensure high productivity levels. • Ensuring high levels of customer service are achieved by all staff members. • Overseeing all hotel operations during rostered shift whilst general manager is absent. • Experience in assisting large function groups of up to 200… Show more Being a duty manager at the oriel house hotel, I have obtained many skills in a short period of time such as: • Training of new and current staff members • Delegation of tasks to staff members across the hotel to ensure high productivity levels. • Ensuring high levels of customer service are achieved by all staff members. • Overseeing all hotel operations during rostered shift whilst general manager is absent. • Experience in assisting large function groups of up to 200 guests i.e., weddings, christenings, funerals. • Making sure there is a plan put in place for functions throughout the day/night i.e., checking function sheets and making sure everything is correct and in order. • Excellent communication towards staff and customer’s needs. • Experience in cash reconciliation and responsible for high volumes of cash for the company’s accountant. • Ability to deal with customer/guest complaints and to come to a resolvement in a short space of time. • Working well under pressure in a fast paced and busy environment

• Bar Supervisor

  • Jun 2021 - May 2023

  Ballincollig, County Cork, Ireland As a supervisor, I have learned many skills such as: • Supervising bar staff during service • Assisting food and beverage manager in the operations of the bar • Being available to staff members if they require any help

• Bartender

  • May 2019 - Jun 2021

  Ballincollig, County Cork, Ireland In my role as a bartender, I have learned many skills such as: • Pouring pints and changing of kegs • Cocktail making • Ability to perform well under pressure when many orders are coming in • Running of the bar • Multitasking



Chambers Bar

• Cash Desk & Floor Staff

  • Oct 2018 - May 2019

  Cork, County Cork, Ireland When working at chambers, I gained skills such as: • Collection of cash/credit card payments upon entry • Distributing stamps to paid customers • Collection of glasses • Pint pouring • Shots