Experience

Fully

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• System Support Specialist

  • Jun 2020 - Present

  Essential Duties and Responsibilities:Moderate IT/Systems helpdesk tickets and escalationsSupport end-users of IT equipment and software systemsLearn and keep up-to-date on basics of back-end processes used by other departmentsManage inventory and ordering of non-computer IT equipmentMaintain and troubleshoot printersSupport occasional video recordingAdminister and support VoIP Phone SystemFacilitate IT Onboarding for new employeesCentrally manage employee-deployed computersManage facility network infrastructure Show less

• IT Project Manager

  • Jun 2019 - Jun 2020

  Essential Duties and Responsibilities:Lead projects through discovery, scoping, planning, resourcing, and execution.Maintain documentation of project requirements, scope changes, key decisions, and goals.Manage resourcing calendar for internal team members, and external partners when appropriate.Facilitate strong communication between project team members and stakeholders by leading meetings through each phase of the project.Break open-ended conversations down into action items, deliverables, and key decision points.Continue to optimize and grow the department’s project management practices, and share and brainstorm practices with the PMs in other departments. Show less

• Systems Support Associate

  • Nov 2018 - Jun 2019

  Essential Duties: Moderate IT/Systems helpdesk tickets and escalationsSupport end-users of IT equipment and software systemsLearn and keep up-to-date on basics of back-end processes used by other departmentsManage inventory and ordering of non-computer IT equipmentMaintain and troubleshoot printersSupport occasional video recordingAdminister and support VoIP Phone SystemFacilitate IT Onboarding for new employeesCentrally manage employee-deployed computersManage facility network infrastructure Show less



City of Oldsmar, Florida

• United States
• Government Administration
• 1 - 100 Employee

• Assistant Recreation Coordinator

  • Jan 2014 - Jul 2016