Technical Support Engineer

• Mar 2019 - Present

Technology Buyer

• Jul 2010 - Jun 2018

Responsible for expediting the acquisition of goods and services used throughout the University, by ensuring process and fiscal integrity, providing high levels of support, and value-added service. Assist departments in vendor selection, negotiations, bidding, contracts, and day-to-day interactions with tech suppliers. Responsible for expediting the acquisition of goods and services used throughout the University, by ensuring process and fiscal integrity, providing high levels of support, and value-added service. Assist departments in vendor selection, negotiations, bidding, contracts, and day-to-day interactions with tech suppliers.

IT Administrator

• Apr 2007 - Jul 2010

Primary support for a Microsoft Windows 2003 domain of Chicago and Philadelphia offices. Design and governance over all mission critical areas of IT, strategic planning, budget oversight, network and telecom administration, Active Directory, Exchange email, database developer, and desktop support. Primary support for a Microsoft Windows 2003 domain of Chicago and Philadelphia offices. Design and governance over all mission critical areas of IT, strategic planning, budget oversight, network and telecom administration, Active Directory, Exchange email, database developer, and desktop support.

Unix/Linux/Storage Systems Administrator

• Mar 2000 - Apr 2006

Served as the primary support engineer for Linux/HPUX systems, SAN, and Legato Tape Backup systems. Secondary support engineer for Microsoft Windows web hosting and Exchange environments for over 5000 clients.

Client Support Specialist

• May 1996 - Aug 2000

Technical team lead, responsible for level 1+2 support to approximately 30,000 users covering 6 campuses in a mixed AppleTalk, IPX/SPX, and TCP/IP environment.