Jake Martin
Help Desk Technician at Restyn- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+ ce Certification
CompTIANov, 2021- Sep, 2024 -
CompTIA Network+
CompTIAJun, 2022- Sep, 2024 -
CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification
CompTIADec, 2022- Sep, 2024 -
CompTIA Security+ ce Certification
CompTIADec, 2022- Sep, 2024 -
CompTIA IT Operations Specialist – CIOS Stackable Certification
CompTIAJun, 2022- Sep, 2024
Experience
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Restyn
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Help Desk Technician
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Aug 2022 - Present
- Providing system administration and overall assistance in daily support of Windows Domain, Networks, Office 365, Google Apps, Salesforce, and other systems and applications. - Experience in Microsoft office 365 administration with adding/modifying users, groups, and shared mailboxes. - Act as a liaison between business partners and vendor technical contacts - Maintained aspects of network management to include ensuring that all network-client problems were resolved in an expeditious manner. - Facilitating the onboarding and termination of business employees. Show less
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Costco Wholesale
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Wholesale
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1 - 100 Employee
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Retail Clerk / Forklift Operator
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Oct 2018 - Feb 2023
- Operated a forklift to move material through the facility as required - Set appointments online over the phone in the Tire Center - Guide members around the shopping floor while providing expert knowledge of merchandise locations and promotional offers. - Working together with coworkers as a team to efficiently run certain departments. - Stocked and rotated products, supplies, and paper goods to optimize freshness. - Following standard procedures for preparation, assembly, and presentation to ensure customer satisfaction. - Assisted members by locating and loading heavy purchases in vehicles. Show less
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LifeBridge Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Associate Service Desk Analyst
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Feb 2022 - Aug 2022
- Utilize Cherwell ticketing system in order to open, close, resolve, and triage incidents and tickets. - Providing end-user focused experience through support of various Windows O.S, VMware, EMR Applications, Printer, Scanner, Laptop, Network, and Desktop, troubleshooting. - Assisted in VMware installations and troubleshooting. - Utilizing our Identity Access Management team: assisted with Password Resets in Active Directory and Group assignments. - Provide help desk support to end-users of proprietary software such as Cerner, Citrix, Powerchart, and other healthcare related applications - Basic networking and TCP/IP troubleshooting - Experience supporting customers in an Active Directory environment with SSO (Single sign-on)/2FA (two-factor authentication) Network connectivity and VPN support Show less
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Graul's Market
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United States
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Retail
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Deli Clerk / Meat Cutter
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Aug 2016 - Oct 2018
- Knowledge of portion control and be familiar with various cuts and types of meat products - Recognized by management for providing exceptional customer service. - Answered incoming telephone calls to provide information about products, services, store hours, and promotions. - Cross-trained in other positions to support team and meet customer needs. - Worked fast and efficiently with team during holiday hours to provide for customer orders. - Cut, wrapped, weighed, and labeled orders for customers. Show less
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Subway
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United States
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Restaurants
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1 - 100 Employee
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Food Service Worker
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Aug 2014 - Aug 2016
- Delivered superior customer service focused on quality and meeting customer needs as quickly and efficiently. - Maximized time by restocking counter supplies and condiment stations, cleaning windows, and emptying trash cans during slow periods. - Creating subs, salads, and pizzas for customers per ordered, prepping daily stock of foods, maintaining a clean and safe work environment, taking drive-thru orders, Handling cash/ credit/debit transactions. - Delivered superior customer service focused on quality and meeting customer needs as quickly and efficiently. - Maximized time by restocking counter supplies and condiment stations, cleaning windows, and emptying trash cans during slow periods. - Creating subs, salads, and pizzas for customers per ordered, prepping daily stock of foods, maintaining a clean and safe work environment, taking drive-thru orders, Handling cash/ credit/debit transactions.
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Education
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2012 - 2013
Hereford High School
High School Diploma, General Studies
Community
