Experience

Mirah

• United States
• Mental Health Care
• 1 - 100 Employee

• Support Manager

  • Jan 2022 - Present

  I work with internal and external stakeholders to ensure our application and EHR integrations are working to business SLAs. I do this through technical investigations, process improvement, documentation, and collaboration. I work with internal and external stakeholders to ensure our application and EHR integrations are working to business SLAs. I do this through technical investigations, process improvement, documentation, and collaboration.



Enel X

• Italy
• Utilities
• 700 & Above Employee

• Production Operations Engineer

  • May 2019 - Jan 2022

  Working within engineering group to keep production enviroments stable and upright through alerting, issue management, and root cause analysis. Working within engineering group to keep production enviroments stable and upright through alerting, issue management, and root cause analysis.



EnerNOC

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Application Support Analyst

  • Apr 2017 - May 2019

  Working with users and engineers to identify, troubleshoot, and resolve issues with energy software.

• Application Support Analyst

  • Jun 2015 - Mar 2017

  Working with users and engineers to identify, troubleshoot, and resolve issues with energy software.

• Application Support Associate

  • May 2014 - Jun 2015

  Working with users and engineers to identify, troubleshoot, and resolve issues with energy software.

• Data Quality Associate

  • Oct 2011 - May 2014

  Evaluating, diagnosing, and correcting settlement-grade electricity meter data.



Boston College Department of Geology

• Teaching Assistant/Researcher

  • Sep 2008 - May 2010