Technology Technician

• Aug 2016 - Present

Technology Specialist

• Jul 2015 - May 2016

• Managing Help Desk calls and work orders to maintain work flow on all microcomputer and peripheral devices. • Updating PC/Macs to current versions of Windows and OS X. • Manage inventory of technology and Instructional Media for teachers and office staff. • Providing technical support for 11 school districts and between 40-50 office staff. • Audited entire organization for preparation of conversion to Windows 10. • Building and maintaining a computer lab of 20 Mac Book Airs in a dual boot configuration with Windows 10. • Installing all software, including but not limited to: o Symantec Endpoint Protection o MS Office 2010 and 2016 o Adobe Suite o 3D print and design software:  AutoDesk Fusion 360  Google SketchUP  CorelDRAW Show less

IT Support Technician

• Jun 2014 - Jul 2015

• Managed all Help Desk calls and work orders using BMC Software’s TrackIT. • Decreased build time on new computers by implementing FOG as the imaging technology solution. • Built and maintained Symantec Backup Exchange/Endpoint Security servers. • Reduced cost of physical technology and energy consumption by building a Windows Server 2012 Hyper-V server and virtualizing the infrastructure. • Purchasing and deployment of all new technology. • Managed all Help Desk calls and work orders using BMC Software’s TrackIT. • Decreased build time on new computers by implementing FOG as the imaging technology solution. • Built and maintained Symantec Backup Exchange/Endpoint Security servers. • Reduced cost of physical technology and energy consumption by building a Windows Server 2012 Hyper-V server and virtualizing the infrastructure. • Purchasing and deployment of all new technology.

IT Technician

• Jun 2014 - Jun 2015

• Answered Help Desk calls and used planned escalation of services to troubleshoot technology related issues. • Built, maintained, and upgraded all office and engineering machines. • Installation, upgrades, and maintenance of Kaspersky Anti-virus server and clients. • Answered Help Desk calls and used planned escalation of services to troubleshoot technology related issues. • Built, maintained, and upgraded all office and engineering machines. • Installation, upgrades, and maintenance of Kaspersky Anti-virus server and clients.

Information Technology Assistant

• Feb 2014 - Apr 2014

• Unpacked, registered, and deployed 460 student laptops. • Created and maintained Excel spreadsheet of computer inventory. • Assisting Director of Technology with staff work orders. • Trained staff members in the use of Microsoft Office Suite. • Installing and maintaining new computer and network technology. • Unpacked, registered, and deployed 460 student laptops. • Created and maintained Excel spreadsheet of computer inventory. • Assisting Director of Technology with staff work orders. • Trained staff members in the use of Microsoft Office Suite. • Installing and maintaining new computer and network technology.

IT Technician Intern

• Jun 2012 - Aug 2012

IT Support Assistant/Intern

• May 2012 - Aug 2012

• Worked in a sub-netted network to assist staff in day-to-day operation. • Updated many of the computers to a Windows 7 environment. • Repaired and upgraded old computers to run on the new system. • Processed purchase orders and distributed them to appropriate staff. • Audited entire organization for equipment- on-hand information. • Worked in a sub-netted network to assist staff in day-to-day operation. • Updated many of the computers to a Windows 7 environment. • Repaired and upgraded old computers to run on the new system. • Processed purchase orders and distributed them to appropriate staff. • Audited entire organization for equipment- on-hand information.

Sous Chef

• Jun 2007 - Feb 2009