Product Manager

• Nov 2022 - Present

Senior Solutions Engineer

• Sep 2021 - Nov 2022

• Support partner and sales teams with deep technical knowledge and understanding of FlavorCloud tech stack and product offerings. • Serve as the technical liaison between partner, sales and product/engineering teams. • Act as the primary resource in enabling partner integrations, solving technical issues and inquiries in pre-sales and onboarding processes. • Proactively engage with product and engineering teams on roadmap, soliciting and sharing merchant/prospect feedback where necessary. • Assist in documentation efforts around FlavorCloud product offerings, internal knowledge base, and training resources. Show less

Senior Solutions Engineer

• Mar 2021 - Sep 2021

Senior Solutions Engineer

• May 2020 - Feb 2021

Solutions Engineer

• Oct 2019 - May 2020

• Partnered with current and potential customers to design custom solutions to meet and exceed merchant priorities• Built cross-team solutions for complex internal and external challenges• Accelerated sales cycles by refining and building new processes• Briefed C-Suite customer executives on technical and legal compliance constraints • Revised documentation to reflect current application features and improved clarity • Conveying customer needs to product and engineering and helped with the scoping and prioritization of feature requests Show less