Account Manager, Managed Care

• May 2021 - Present

Consultant

• May 2020 - Jan 2021

• Assisted an evolving international technology company by working with the sales director to improve their Salesforce system and streamline their sales process while accounting for company growth. • Consulted in a project to develop a Hepatitis B tracking application for a large government health organization. • Managed relationships with clients from different industries by always giving them the best care. • Balanced communication in a client facing role with the technical knowledge to work with developers to deliver solutions for complex business requirements. Show less

Staff Consultant

• Jun 2019 - Mar 2020

• Created Salesforce solutions to accommodate multiple business models. • Advised sales leaders on best business practices regarding their utilization of Salesforce. • Designed and configured the Sales Cloud platform to enhance clients' sales processes from lead to cash. • Worked cross-functionally with multiple business tracks on Salesforce implementation projects. • Configured lead capture tools, components for measuring business metrics and KPIs, and automation for sales processes. • Implemented scalable systems for high growth companies. Show less

Project Lead

• Aug 2018 - May 2019

• Responsible for leading a cross-functional team of five people in a yearlong project in the focus area of Health and Wellbeing to create a solution for industry problems provided by industry leaders. • Applied the Human-Centered Design Process to prototype a solution for people struggling with Type 1 Diabetes. • Attended weekly workshops for further education in innovation, entrepreneurship, human-centered design, business, and leadership. • Continuously met with potential customers to gain empathy, learn insights, and receive feedback for our prototype. • Delivered regular project pitches to stakeholders, business and community leaders, and advisors. Show less

Internship

• May 2018 - Aug 2018

• Learned and assisted in operating multiple steps in the manufacturing process for over-the-counter blood tests. • Learned about the components that contribute to commercializing new technology by working in a young company. • Carried out project to validate a piece of equipment for manufacturing. • Performed validation testing on manufacturing equipment. • Observed and learned how to make solutions in a lab for commercial purposes. • Assisted in procurement of shipping supplies. • Learned and assisted in operating multiple steps in the manufacturing process for over-the-counter blood tests. • Learned about the components that contribute to commercializing new technology by working in a young company. • Carried out project to validate a piece of equipment for manufacturing. • Performed validation testing on manufacturing equipment. • Observed and learned how to make solutions in a lab for commercial purposes. • Assisted in procurement of shipping supplies.

Sales Internship

• May 2017 - Aug 2017

• Carried out market research and analysis by researching competitors' price points, distribution, retailers, ecommerce,and cause marketing. • Assisted in developing a strategy for the company's online presence through social media, SEO, and overall web development. • Underwent weekly leadership and sales training with a company executive. • Contributed to creating a retail strategy and a sales and marketing tactical plan with my sales manager. • Carried out market research and analysis by researching competitors' price points, distribution, retailers, ecommerce,and cause marketing. • Assisted in developing a strategy for the company's online presence through social media, SEO, and overall web development. • Underwent weekly leadership and sales training with a company executive. • Contributed to creating a retail strategy and a sales and marketing tactical plan with my sales manager.

Student Assistant Clerical

• Feb 2016 - Aug 2016

• Responsible for tracking department revenue from for-profit private companies, nonprofit companies, federal grants, and general grants. • Maintained the department dashboard to show the department's financial status. • Assisted in generating grant reports for Principle Investigators who were candidates for grants. • Assisted in developing and maintaining department expense reports. • Read through study protocols to pull important information for research administrators. • As first holder of my position, I created the protocol for the position, which included the creation of multiple standard operating procedures (SOPs). Show less

Peer Advisor

• Jun 2015 - Dec 2015

• Taught a one credit hour course on career development to incoming freshmen. • Facilitated discussions of diversity and ethics. • Key advisor for floor government. • Worked as a liaison between faculty and students. • Taught a one credit hour course on career development to incoming freshmen. • Facilitated discussions of diversity and ethics. • Key advisor for floor government. • Worked as a liaison between faculty and students.