Experience

Leonard Paper Company

• United States
• Wholesale
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2022 - Present

  • Oversees customer service email orders • Assists sales representatives with customer support • Provides exceptional customer service to customers, and assists them in placing orders • Maintains a high level of customer satisfaction through effective verbal and written communication skills • Oversees customer service email orders • Assists sales representatives with customer support • Provides exceptional customer service to customers, and assists them in placing orders • Maintains a high level of customer satisfaction through effective verbal and written communication skills



Cracker Barrel

• United States
• Restaurants
• 700 & Above Employee

• Customer Service Representative and Keyholder

  • Jan 2022 - Jun 2022

  • Oversaw sales floor and made sure all team members were on task and all customers were satisfied and taken care of. • Operated and troubleshot cash registers and computer systems. • Consistently met hourly sales goals. • Oversaw sales floor and made sure all team members were on task and all customers were satisfied and taken care of. • Operated and troubleshot cash registers and computer systems. • Consistently met hourly sales goals.

• Information Technology Specialist

  • Jul 2021 - Oct 2021

  • Maintained and updated company website with additional useful information about projects to increase efficiency and benefit customers. • Assisted 100+ employees with computer or electronic device related issues. • Maintained and updated company website with additional useful information about projects to increase efficiency and benefit customers. • Assisted 100+ employees with computer or electronic device related issues.

• Customer Service Representative and Keyholder

  • Feb 2019 - Jul 2020

  • Oversaw sales floor and made sure all team members were on task and all customers were satisfied and taken care of. • Operated and troubleshot cash registers and computer systems. • Consistently met hourly sales goals. • Oversaw sales floor and made sure all team members were on task and all customers were satisfied and taken care of. • Operated and troubleshot cash registers and computer systems. • Consistently met hourly sales goals.



Firaxis Games

• United States
• Computer Games
• 100 - 200 Employee

• Quality Assurance Intern

  • Sep 2018 - May 2019

  • During game tests, identified and reported four major bugs to developers to ensure the best experience possible for consumers upon release. • During game tests, identified and reported four major bugs to developers to ensure the best experience possible for consumers upon release.



Greetings & Readings

• 1 - 100 Employee

• Customer Service Representative

  • 2017 - 2019

  • Maintained a positive attitude and extensive knowledge of product offerings to direct customers to the merchandise they were seeking. • Oversaw the close-out process to ensure that cash in the register matched receipt totals. • Maintained a positive attitude and extensive knowledge of product offerings to direct customers to the merchandise they were seeking. • Oversaw the close-out process to ensure that cash in the register matched receipt totals.