Experience

Mitie Security

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Security Supervisor

  • Apr 2023 - Present

  Skills Gained/Strengthened: ‣ Supervisory Skills – leading and supervising a team of 4 Security Officers. ‣ Professional Responsibility – being responsible for the performance of my team. ‣ Decision-Making – making often difficult decisions such as firing staff. ‣ Training – keeping staff up to date with all necessary training and policies. Skills Gained/Strengthened: ‣ Supervisory Skills – leading and supervising a team of 4 Security Officers. ‣ Professional Responsibility – being responsible for the performance of my team. ‣ Decision-Making – making often difficult decisions such as firing staff. ‣ Training – keeping staff up to date with all necessary training and policies.



Professional Security

• United Kingdom
• Security and Investigations
• 400 - 500 Employee

• Security Officer

  • Aug 2022 - Feb 2023

  Skills Gained/Strengthened: ‣ Communication – de-escalating intense situations with calm communication. ‣ Teamwork – working together to ensure the security of the venue. ‣ Working Under Pressure – staying calm in stressful and dangerous environments. ‣ Observation – spotting and identifying risks Skills Gained/Strengthened: ‣ Communication – de-escalating intense situations with calm communication. ‣ Teamwork – working together to ensure the security of the venue. ‣ Working Under Pressure – staying calm in stressful and dangerous environments. ‣ Observation – spotting and identifying risks



A QUALITY SERVICE LTD (AQS)

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Stadium Cleaning Team Member/Supervisor

  • Apr 2017 - Jun 2019

  Skills Gained/Strengthened: ‣ Leadership – leading a team of over 20 individuals. ‣ Cross-team Collaboration – multiple teams working together to achieve a common objective. ‣ Consistency – ensuring the standard of services is maintained. ‣ Endurance – being productive under physically demanding working conditions. Skills Gained/Strengthened: ‣ Leadership – leading a team of over 20 individuals. ‣ Cross-team Collaboration – multiple teams working together to achieve a common objective. ‣ Consistency – ensuring the standard of services is maintained. ‣ Endurance – being productive under physically demanding working conditions.



Asda

• Retail
• 700 & Above Employee

• Floor Staff

  • Oct 2017 - Apr 2018

  Skills Gained/Strengthened: ‣ Customer Service – providing a positive experience for all customers. ‣ Empathy – understanding the customers' issues through active listening to build rapport. ‣ Patience – remaining calm and patient with. every customer, especially the difficult ones. ‣ Time Management – learning how to prioritize and multitask whilst also serving customers. Skills Gained/Strengthened: ‣ Customer Service – providing a positive experience for all customers. ‣ Empathy – understanding the customers' issues through active listening to build rapport. ‣ Patience – remaining calm and patient with. every customer, especially the difficult ones. ‣ Time Management – learning how to prioritize and multitask whilst also serving customers.



Computershop [Market Village,Cwmbran]

• Computer Repair Technician

  • 2016 - 2016

  I have previously worked in an IT repair store as both a repair technician and a sales assistant, i was also required to help clients over the phone with software and hardware issues. Through this experience I have learned; advanced laptop, mobile and desktop repair, and a variety of sales skills. I have previously worked in an IT repair store as both a repair technician and a sales assistant, i was also required to help clients over the phone with software and hardware issues. Through this experience I have learned; advanced laptop, mobile and desktop repair, and a variety of sales skills.



Hot Rocks

• United States
• Restaurants
• 1 - 100 Employee

• Kitchen Staff

  • 2015 - 2015

  I worked part time as a member of kitchen staff at Hot Rocks restaurant/bar. although this was my official role i occasionally took one the role of Business Administrator creating and updating staff rotas, as well as taking inventory. I also produced promotional brochures and personally marketed the business within the local area. I worked part time as a member of kitchen staff at Hot Rocks restaurant/bar. although this was my official role i occasionally took one the role of Business Administrator creating and updating staff rotas, as well as taking inventory. I also produced promotional brochures and personally marketed the business within the local area.