Experience

Kern USA

• Switzerland
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Site Lead

  • Aug 2013 - Present

  • Install and manage multiple sites: hire and train new technicians in inventory management, customer service, preventative maintenance, and electro-mechanical troubleshooting• Devise and implement new standard operating procedures, training programs, change forms, and best practices which has improved machine operational time by 80%• Work closely with teams of technicians around the world to solve complex problems • Confirm delivery of emergency parts dispatched from multiple sites to correct machine failures around the world to halt downtime • Mentor technicians and foster a professional environment which established a team that is regularly dispatched regionally to solve complex machine issues and installations Show less

• Field Service Technician

  • Aug 2012 - Sep 2015

  • Dispatched to multiple locations for complete overhaul through installation and restoration of machines, operations, technician training, inventory correction and control, and preventative maintenance• Worked with customers to assess and recommend the correct equipment to best suit their needs• Maintained a flexible work schedule to better serve customer needs while improving communication and customer relationships with vendors, contractors, and Kern • Converted clients over from temporary contracts to permanent contracts, achieving an additional $5 million in revenue based on equipment sales and service Show less



B/E Aerospace Lighting & Integrated Systems

• Aviation & Aerospace
• 1 - 100 Employee

• Graphic Designer

  • Jun 2012 - Jul 2013



DigiCOPY

• Greater Milwaukee Area

• Production Manager

  • Oct 2010 - Jan 2013

  • Managed shift print production and typesetting services • Coordinated production with multiple sites in the Greater Milwaukee area • Completed short-run print pieces such as newsletters, postcards, business cards, greeting cards, books, binders, and large format prints • Performed preventative maintenance and light repair work on Xerox, Ricoh, and Canon printers and copier • Managed shift print production and typesetting services • Coordinated production with multiple sites in the Greater Milwaukee area • Completed short-run print pieces such as newsletters, postcards, business cards, greeting cards, books, binders, and large format prints • Performed preventative maintenance and light repair work on Xerox, Ricoh, and Canon printers and copier



Bellwether

• Art Director

  • Mar 2010 - Nov 2010

  - Designed promotions and collateral - Managed creative interns and freelancers - Stimulated creative conversation and process - Managed and coordinated with printers and fulfillment houses - Designed promotions and collateral - Managed creative interns and freelancers - Stimulated creative conversation and process - Managed and coordinated with printers and fulfillment houses



Johnson Controls

• Ireland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Freelance designer

  • Apr 2008 - Sep 2009

  -Worked closely with a director to design presentations for in company use. -Worked closely with a director to design presentations for in company use.



Corporate Images LLC (sales, branding, and digital marketing experts)

• United States
• Marketing Services
• 1 - 100 Employee

• Freelance designer

  • May 2008 - Oct 2008

  Here I worked on advertisements for local businesses, designed websites, and layouts for trade publications. Here I worked on advertisements for local businesses, designed websites, and layouts for trade publications.