Experience

Capital Toyota

• United States
• Automotive
• 1 - 100 Employee

• Sales Professional

  • Sep 2021 - Present

  I specialize in helping people through the car buying process. Whether you want a new Toyota or Lexus or a quality pre-owned vehicle I am here to provide you top notch customer service and help you every step of the way with your vehicle needs! I specialize in helping people through the car buying process. Whether you want a new Toyota or Lexus or a quality pre-owned vehicle I am here to provide you top notch customer service and help you every step of the way with your vehicle needs!



TEAM Auto Group

• Salisbury, North Carolina, United States

• Business Development Center Manager

  • Oct 2019 - Aug 2021

  - Manage and oversee 12 BDC agents and 3 receptionists - Helped improve BDC department sales by 149% from 2019 to 2020 (1153 to 1721) - Actively involved in BDC agents’ growth and success by training, mentoring, holding accountable, assisting them with daily tasks, and interacting with potential customers when necessary -Administrator and trainer of CRM system (Vin Solutions) plus proficient in Dealertrack, Vauto, and multiple other automotive related systems - Assisted in growth from 3 dealerships in 2019 to 5 dealerships in 2021 - Created a process and system of communication and accountability in working with 5 different GSM’s and managers to ensure conversion of as many online opportunities into car deals as possible Show less



North Georgia Toyota

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Internet Relations Manager

  • Jul 2015 - Oct 2019

  - Created business development and digital marketing departments- Managed and oversaw multiple BDC agents as well as a digital marketing representative and helped build and manage overall digital strategy- Created and organized reporting of leads, appointments, sales, gross profit, and overall BDC performance- Helped dealership grow total sales from 984 in 2014 to 1731 in 2018- Consecutive growth in the BDC for 4+ years with record number of set, shown, and sold appointments

• Sales Consultant

  • Feb 2015 - Jun 2015

  - build and continually maintain a brand that promotes Toyota and generates an increase in overall dealership sales and customer satisfaction- research and stay up to date on Toyota product knowledge as well as data relevant to the automotive industry - Assist customers with all stages of the process of purchasing or leasing a new or used vehicle



Mailbox Money Publishing

• Chattanooga, Tennessee Area

• East Brainerd Movie-Clips Magazine Publisher

  • Jan 2014 - Jan 2015

  - Published a full color, glossy, 16-page, category exclusive magazine which is direct mailed out to 10,000 homes 6 times a year and features around 40 advertisers alongside of content directly from the five Major Hollywood Studios. - Planed and implement strategies to help ensure advertisers success. - Provided quality customer service to advertisers by coordinating with a team to ensure all ads are designed and approved prior to production and that all copies of the magazine are produced and arrive in mailboxes in a timely manner upon which the advertiser agrees upon. - oversaw all aspects of the day to day business operations. Show less



Surya

• United States
• Consumer Goods
• 300 - 400 Employee

• E-Commerce Interm

  • Aug 2013 - Jan 2014

  Maintained master spreadsheet with 18,000+ products, ensuring correct data could be pulled to websites Met with clients to help grow their online sales Maintained master spreadsheet with 18,000+ products, ensuring correct data could be pulled to websites Met with clients to help grow their online sales