Experience

Your Home Advantage, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Team Lead

  • Nov 2014 - Present

  Manage 30-60 agents directly. Staff/New hire training/on boarding. Assign daily tasks, productivity and accuracy supervision. Use a phone dashboard to monitor calls and production. Assign projects based on markets, membership, and counties, according to any and all restrictions/ special instructions set in place. Performance and attendance reviews. Schedule and execute weekly meetings to discuss goals and project status, create excitingly wild motivation for success! Project recommendations for efficiency. Conflict resolution regarding staff and scheduling. Communicate with staffing department regarding contract employees and members. 2016: Achieved 100-150% of multiple annual project goals within first two –three months.



Domain Holdings Group

• United States
• Advertising Services
• 1 - 100 Employee

• Premium Domain Broker

  • May 2014 - Oct 2014

  Domain Holdings Group is a world-class service provider in the buying, selling and monetizing of premium domain names. The company was co-founded by Chad Folkening, a longtime domain industry veteran, and John Ferber, co-founder of Advertising.com. Domain Holdings Group is a world-class service provider in the buying, selling and monetizing of premium domain names. The company was co-founded by Chad Folkening, a longtime domain industry veteran, and John Ferber, co-founder of Advertising.com.