Experience

APTEXX, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Director Of Operations

  • May 2019 - Present

  ● Manage Client Services Team. ● Handle all client escalation and oversee client retention.● Manage BETA clients and products.● Assist Development team with testing, vetting software issues and client feature requests.● Oversee and Document all training of existing and new hires.

• DevOps Engineer

  • Aug 2018 - May 2019

  ● Assist QA team in testing new features and regression testing.● Manage BETA clients and products.● Work with internal teams and clients to provide technical specifications to development team.● Monitor and Oversee all system exceptions and work with development team to resolve exceptions.

• Manager of Customer Support

  • Feb 2017 - Jul 2018

  ● Oversee and Manage the Support Team.● Handle all Client Escalations.● Assist QA team with testing bugs submitted by clients.

• Technical Support/Implementation Specialist

  • Jan 2016 - Feb 2017

  ● Implement and Setup new clients.● Provide support and assist end users using the software.● Locate bugs in the software.



ResMan Property Management Software

• United States
• Software Development
• 1 - 100 Employee

• Integration and Customer Support Specialist

  • Aug 2014 - Jan 2016

  ● Implement new clients who were coming on-board with the software. ● Resolve escalated issues for clients using the software. ● Support integration partners and internal departments for software integration set up and issues. ● Implement new clients who were coming on-board with the software. ● Resolve escalated issues for clients using the software. ● Support integration partners and internal departments for software integration set up and issues.



Entrata

• United States
• Software Development
• 700 & Above Employee

• Technical Support Specialist

  • Aug 2013 - Aug 2014

  ● Provide support to property managers and residents using the software. ● Take inbound phone calls, chats, emails, and tasks. ● Find and troubleshoot bugs in the software. ● Provide support to property managers and residents using the software. ● Take inbound phone calls, chats, emails, and tasks. ● Find and troubleshoot bugs in the software.