Jake Barnett
Contact Centre Manager - Operations at The Contact Company- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Chester, United Kingdom, GB
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Bio
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Experience
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Contact Centre Manager - Operations
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Dec 2020 - Present
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Operational Lead Manager
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Mar 2020 - Dec 2020
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Managing Director
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Feb 2019 - Present
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Operational Lead Manager - River Island Customer Service
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Jan 2018 - Jun 2020
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Operations Manager - Argos Financial Services
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Aug 2016 - Jul 2018
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Service Manager
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May 2013 - Aug 2014
• Responsible for young adults unit with drug and alcohol dependencies + 40 service users • Responsible for local authority referrals • Management of 80 employees • Responsible for CQC inspections • Management of care plans & service user assessments • Budget Management
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Area Manager - Mental Health Care
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Sep 2010 - Feb 2013
• Responsible for multi mental health units • Overseeing palliative care unit• Responsible for budget management • Opened a third unit • Facilitated and passed 2 CQC inspections • Care plan creation and risk assessment management • Enter/Exit assessments on behalf of council/Mind• Responsible for 80+ service users +90 staff • Responsible for administration of medication
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Education
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ESG Liverpool - Health and Social
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Institution of Leadership and Management - Level 5
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CIPD Qualifications
Community
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