Experience

Intercom

• United States
• Software Development
• 700 & Above Employee

• Senior Account Executive, Mid-Market & Enterprise

  • Sep 2023 - Present

  Intercom is an AI-first customer service platform, facilitating end-end support, we drive value across: - Customers, immediately solve their common queries with upto 65% Automated Resolution Rates with our customers - Agents, equipped with context of the customer journey, more manageable volumes, and Ai-assisting tools to work productively within the Inbox - Leadership, 360-view perspective on what is happening across the customer conversations in real-time with custom… Show more Intercom is an AI-first customer service platform, facilitating end-end support, we drive value across: - Customers, immediately solve their common queries with upto 65% Automated Resolution Rates with our customers - Agents, equipped with context of the customer journey, more manageable volumes, and Ai-assisting tools to work productively within the Inbox - Leadership, 360-view perspective on what is happening across the customer conversations in real-time with custom reporting and analysis of conversations to identify trends

• Account Executive, Mid-Market & Enterprise

  • Aug 2022 - Aug 2023

• Relationship Manager, Mid-Market

  • Feb 2021 - Aug 2022

  Working with large and fast-growing companies shift towards a modern way to communicate with their customers through live messaging and engagement.

• Relationship Manager, Small Business

  • Apr 2019 - Jan 2021

  Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, to engagement, and support.



Momentum Media

• Australia
• Online Media
• 1 - 100 Employee

• Digital Advertising Account Executive

  • Sep 2017 - Apr 2019

  Momentum Media's range of highly specialised niche publications produce daily news content, bulletins, professional development courses and award programs for professionals all across Australia. The Adviser, Mortgage Business and SME Adviser are Australia's leading trade publications for professionals operating in the third party lending channel.

• Delegate Sales Representative

  • Jan 2016 - Sep 2017

  Momentum Media hosts over 70 top class awards events and conferences across Australia for more than 20 different industries.