Jakarr Jackson
IT Ready Student at Creating IT Futures- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
CompTIA A+
Creating IT FuturesDec, 2018- Oct, 2024
Experience
-
Creating IT Futures
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
IT Ready Student
-
Oct 2018 - Present
The IT-Ready program gives me the knowledge and skills I need for a successful IT career, then connects me to an on-the-job opportunity. IT-Ready not only focuses on the technical skills, but on the soft, professional skills that employers look for in a worker. I was one of 20 students selected out of 500 applicants. The IT-Ready program gives me the knowledge and skills I need for a successful IT career, then connects me to an on-the-job opportunity. IT-Ready not only focuses on the technical skills, but on the soft, professional skills that employers look for in a worker. I was one of 20 students selected out of 500 applicants.
-
-
-
TEKsystems
-
Malaysia
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Service Desk Technician (Temp)
-
Jun 2018 - Oct 2018
Resolved technical problems in a call center/help desk environment. Used expertise in customer service and technical knowledge gained from prior programming experience to resolve issues surrounding installation, usage, and training on software and hardware products. Worked with Windows, Mac OS and also Android OS while using the ticketing system Remedy. Resolved technical problems in a call center/help desk environment. Used expertise in customer service and technical knowledge gained from prior programming experience to resolve issues surrounding installation, usage, and training on software and hardware products. Worked with Windows, Mac OS and also Android OS while using the ticketing system Remedy.
-
-
-
Aon
-
Albania
-
Electric Power Generation
-
1 - 100 Employee
-
Desktop Support Specialist (Temp)
-
Feb 2017 - Feb 2018
Responsible for the routine maintenance and support of the standard hardware/software technology in use at the firm. This could range from configuring and moving a workstation to inputting data into local operational processes, like PC inventory. Works independently on tasks and service requests. Performed PC/Laptop setups, Audio-Visual (A/V) support, Office 365 support, VPN troubleshooting, refresh of loaner laptops break/fix and basic printer, network connectivity and software installation processes. Worked with Windows and Mac OS while using ServiceNow ticketing system.
-
-
-
Family Dollar
-
United States
-
Retail
-
700 & Above Employee
-
Service Desk Analyst (Temp)
-
Mar 2016 - Sep 2016
Provides technical support to Family Dollar stores in a call center/help desk environment, while working to effectively investigate, diagnose, and provide resolution (where possible) to all inquiries and service requests; at the same time utilizing ETC procedures, policy manuals, knowledge management system (KMS) and other reference materials. Identified and documented unusual calling events, technical issues, or frequent customers issues in a high call volume fast paced setting. Also worked with the ETC Supervisor to suggest process, procedure and training improvement opportunities.
-
-
-
Signature Consultants
-
Staffing and Recruiting
-
Help Desk Support Specialist Tier 1 (Temp)
-
Oct 2015 - Jan 2016
Processed all incoming telephone requests from stores, vendors, and internal business partners to resolve hardware, software and communication issues. Monitored production queue for 12,000+ ATM Network to ensure dispatches are resolved within SLA guidelines and escalations are handled timely. Also troubleshot device faults and trend chronic issues to minimize impacts to network availability. Processed all incoming telephone requests from stores, vendors, and internal business partners to resolve hardware, software and communication issues. Monitored production queue for 12,000+ ATM Network to ensure dispatches are resolved within SLA guidelines and escalations are handled timely. Also troubleshot device faults and trend chronic issues to minimize impacts to network availability.
-
-
-
Dimension Data
-
South Africa
-
IT Services and IT Consulting
-
700 & Above Employee
-
Service Desk Associate (Temp)
-
Jul 2015 - Oct 2015
Responsible for providing basic level telephone support to the GSC client community on hardware, software and network related problems and questions. Also responsible for lifecycle management of tasks (Incidents, Service Requests, Events, and Problems) through to successful completion. Responsible for providing basic level telephone support to the GSC client community on hardware, software and network related problems and questions. Also responsible for lifecycle management of tasks (Incidents, Service Requests, Events, and Problems) through to successful completion.
-
-
-
Duke Energy Corporation
-
United States
-
Utilities
-
700 & Above Employee
-
Customer Service Specialist
-
Jan 2013 - Sep 2014
Demonstrates a solid commitment to all aspects of safety while managing customer relationships to resolve all customer issues. Recognized as one of the top direct point of contacts for assigned accounts in Distribution Line and Service Technician Communicator. Provided leadership and support to a team while handling billing inquiries and service requests. Effectively explains electric and natural gas charges to our customers, by accurately stating company policies, procedures, and government regulations as they relate to customer billing and technical services. Defused volatile customer situations calmly and courteously. Also completed a 3 month assignment in which we migrated all systems from Windows XP to Windows 7.
-
-
-
Wilkinson & Associates
-
United States
-
Chemical Manufacturing
-
1 - 100 Employee
-
IT Support Technician
-
Mar 2013 - Apr 2014
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identified and learned appropriate software & hardware used supported by the organization. Installed reps new desktops systems operating on Windows 7. Test fixes to make sure problem has been adequately resolved. Build rapport elicit problem details from help desk customers. Performed hands-on fixes at the desktop level, including installing and upgrading software, supporting Office365 implementing file backups, VPN troubleshooting, and configuring systems applications.
-
-
-
-
On-Air Personality/Producer/Sales Representative
-
Mar 2012 - Feb 2014
Provides commentary and debates with guests and listeners about topics in a specific field. Also interview guests and provide updates on news; Duties would include but not be limited to the following: develop ideas for news stories and features. Conduct studio, remote, and phone interviews. Develop topics, secure guest, write and produce segments; Sell radio advertising on the radio stations to current and potential customers. Provides commentary and debates with guests and listeners about topics in a specific field. Also interview guests and provide updates on news; Duties would include but not be limited to the following: develop ideas for news stories and features. Conduct studio, remote, and phone interviews. Develop topics, secure guest, write and produce segments; Sell radio advertising on the radio stations to current and potential customers.
-
-
-
AmerisourceBergen
-
United States
-
Hospitals and Health Care
-
700 & Above Employee
-
Benefits Verification Specialist (Temp)
-
Nov 2011 - Feb 2012
Under close supervision of the project coordinators/management team, the Benefits Verification Specialist will contact insurance companies on behalf of the physician’s office to verify patient benefits. The Benefits Verification Specialist will ask appropriate questions regarding patient’s benefits and complete data entry and or appropriate forms to document patient’s benefits coverage. Under close supervision of the project coordinators/management team, the Benefits Verification Specialist will contact insurance companies on behalf of the physician’s office to verify patient benefits. The Benefits Verification Specialist will ask appropriate questions regarding patient’s benefits and complete data entry and or appropriate forms to document patient’s benefits coverage.
-
-
-
-
Customer Service Associate (Temp)
-
Sep 2010 - Dec 2010
Handles incoming calls from our clients' employees, answering their questions and sorting out issues relating to their healthcare benefits, 401K savings, life benefits, retirement plans, LOA, Payroll, compensation (salary administration), system accesses, reporting and exit interviews, death benefit processing, recruiting, etc.; review documents, evaluate client's needs, probing, calculate benefits, data management, navigates windows database, process improvement and various other human resource related services.
-
-
-
AT&T
-
United States
-
Telecommunications
-
700 & Above Employee
-
Retail Sales Consultant
-
Jul 2008 - Apr 2009
Sell wireless devices, internet, land line and other AT&T products; provided technical support for a variety of AT&T devices; provide excellent customer service, cash collections and management and handle complaints. Sell wireless devices, internet, land line and other AT&T products; provided technical support for a variety of AT&T devices; provide excellent customer service, cash collections and management and handle complaints.
-
-
Education
-
2008 - 2010
Carolina School of Broadcasting
Advertising -
2002 - 2006
Harding University High School
High School Diploma
Community
