Experience

Stribbons
• United States
• Packaging & Containers
• 1 - 100 Employee
• IT Manager

  • Mar 2016 - Present

Quirch Foods
• United States
• Food and Beverage Services
• 200 - 300 Employee
• System Network Administrator

  • Aug 2015 - Feb 2016

VirtuWorks
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Technical Support Engineer

  • May 2015 - Aug 2015

AMC Networks
• United States
• Entertainment Providers
• 700 & Above Employee
• System Administrator

  • May 2013 - Apr 2015


American Welding Society

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Network Administrator

  • Jan 2008 - Apr 2013

  Diagnose hardware and software problems and replace defective components. Perform data backups and disaster recovery operations using Symantec Backup Exec 2010,2012 Configure and Maintain Windows 2008 Active Directory Maintained and administer computer networks , 120 users, 8 windows 2008 servers, 1 SharePoint 2010 server, 2 Centos servers, 2 VMWARE virtual servers and related computing environments, including computer hardware, systems software, applications software, and all configurations. Plan, coordinate, and implement network security measures in order to protect data, software, and hardware. Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use. Perform routine network startup and shutdown procedures, and maintain control records. Configure and maintain SharePoint 2010 Maintain Zimbra e-mail system Help Desk support Maintain EXTREME switches , Extreme Wireless and WatchGuard firewall Configure Ridgeland 3.0 Show less



V Net

• India

• Information Technology Specialist

  • Jan 2004 - Oct 2007

  Assist clients with hardware/software installations. Analytical Skills. Identifying, researching, and resolving technical problems. SMTP and POP3 set up email accounts for business communication purposes. Executing hard drive enclosures setup for disaster data recovery. Hardware Troubleshooting. Configuring system’s peripherals or connecting them through the network. Upgrading systems for better performance; keeping constantly communication with customers. Performing scanner and printers configurations, maintenance, and troubleshooting. Performing Microsoft data backup feature for data recovery performance. Setting up network printers and scanners. Email System. Exchange Server profile configurations. Outlook setup. Performing routers configurations and switching troubleshooting. RJ-45 cabling and wireless setup. Providing WEP and WAP settings for wireless networks and supporting firewalls applications. Resolving hardware, software, and networking problems in Windows environment. Installing, supporting, and updating Norton Antivirus. Implementing configuration standards for all computer systems, and networking equipment including switches, routers, firewalls and all other peripherals providing local and wide area connectivity. Performing remote access for application troubleshooting. Providing support and guidance for workstations, hardware and business applications. Identifying, researching, and resolving technical problems. Blackberries server and configuration of treo’s phone to synchronized with outlook Phone system like Avaya, Panasonic and VOIP phones (MCI) QuickBooks, Quickens, Peachtree, Time slip, Time matters, word perfect all versions, Calyx point, Bytepro, Abacus, Westlaw, Tabs and other legal preparatory software. Microsoft Navision data base Accounting software like CS Professional Suite, Ultra tax , Interactive forms , Exec Plan and Flint Symantec Backup Exec for windows and windows 2003 back up Show less



Premio Computers

• United States
• IT Services and IT Consulting

• Sr. Technical Support Analyst

  • Jan 2000 - Jan 2004

  Providing technical support and guidance for all end-user workstations and business applications with more than 2.800 agencies around the country including onsite support. Desktop Support. Responding to telephone calls, emails and personnel requests for technical support. Active Directory. Managing end-users access with the active directory, logging users to domain, and profiling policies. Email System. Exchange Server profile configurations. Outlook setup. Analytical Skills. Identifying, researching, and resolving technical problems. Hard Drive Imaging. Creating and loading systems images using ghost image program. Network management. Network, routing, and switching support. Routers configuration, switching and patch panel management. Hardware Troubleshooting. Configuring system’s peripherals or connecting them through the network. Upgrading systems for better performance; keeping constantly communication with customers. Performing scanner and printers configurations, maintenance, and troubleshooting. Blackberry phone support. Configuring and troubleshooting smart phones for sales department. Ticketing System. Phone-Email record system for helpdesk program (Team Track); recording all systems issues in a database program. Escalating unresolved end-user problems as appropriated. Data Center. Upgrading network structures using special network tools. Setting up RJ-45 network cabling. Troubleshooting patch panel and switching panel. Virtual Private Networks. Cisco VPN clients configuration and Cisco Firewall monitoring. Voice/IP. Cisco Voice/IP phones installation, and management of user’s extension using management console software. Show less



TigerDirect

• Computer and Network Security
• 1 - 100 Employee

• Tier 2 Help Desk Analyst

  • Jan 1997 - Jan 2000

  Help desk support. Troubleshooting windows 95,98,2000, Linux and windows NT Server Troubleshooting computer, motherboard, and printers. Help desk support. Troubleshooting windows 95,98,2000, Linux and windows NT Server Troubleshooting computer, motherboard, and printers.