Application Support Specialist

• Oct 2020 - Present

• Support of Tomcat based application running on Linux with Postgres DB and Windows 2012 integration• Splunk: install, configuring Splunk Forwarders, query generation• Administration of TeamCity (build/deployment tool similar to Jenkins)• Linux RHEL8 server build/migration - install of applications, yum installs, services setup, etc• Process documentation in Confluence, Change and Incident Management using Service Now• Use of Google Analytics, AppDynamics, Solar Winds, Nessus Scans, JIRA, VMWare, HyperV• Follow Agile Methodology (daily scrum)

Application Support Specialist

• Sep 2018 - Oct 2020

• 24/7 support of Currency related applications, including ATM cash forecasting and reconciliation applications• Support of applications running on Windows, Linux/UNIX OS and using iPlanet and Weblogic middleware• Shell scripting in Linux OS (with cron setup) to automate certain processes and provide extra application checks/emails (Continuous Improvement)• Major role in migrating a number of applications to IBM Cloud as well as other project related work, including setting up Autosys jobs and Feedhub (Secure Transport) file transfers

Service Delivery Analyst

• Nov 2012 - Sep 2018

• Provide 24/7 on call support• Extensive work on UNIX based applications, Weblogic, Apache/Tomcat, ASG ZENA scheduling tool, Tivoli monitoring, Mutual Fund software support, Commvault backup support, Vulnerability Management and Remediation (Qualsys Scanner), Jenkins build tool, Ansible, SSL certificate renewal, Sybase/Oracle/MySQL DB support, nginx web server, UNIX shell scripting, IBM Webshere and MQ, sftp file transfer scripting and management, liferay portal and patching, FundSERV and Broadridge/ADP interaction, performance testing, Hitachi ID Privileged Access Manager (HiPAM), Process documentation creation, Knowledge Base Article creation, IRESS/Cameron, Back office management, CA eHealth reporting tool, CRM 2, Springboot• Adherence to Agile Software Development principles

Application Support Specialist

• Mar 2007 - Oct 2012

• Provide 24/7 on call support for wide range of applications• File transfer setup from beginning to end – planning, implementing, testing – using Tumbleweed (SecureTransport)• Extensive work on UNIX based applications, Weblogic and Websphere• Created a large amount of technical documentation concerning the applications, that did not previously exist• Traveled to various sites in Canada to implement new product and provide technical training to operators

IT Analyst

• Mar 2002 - Mar 2007

• Involved in monitoring and operating multi-platform Data Center applications, software, hardware and equipment. • Ensured that daily production/development processes were being done on schedule• Handled/monitored Rogers online systems and processes• Opened trouble tickets and reported on issues with the systems being monitored, and escalated to appropriate support

Computer Lab Assistant

• Feb 2001 - Apr 2001

Software Technician

• Jun 1999 - Aug 1999