JaiPaul Persaud
Technical Support Supervisor at Tokenworks Inc- Claim this Profile
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Bio
Credentials
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Google IT Support Professional Certificate
CourseraOct, 2020- Oct, 2024 -
Google IT Support Specialization
CourseraOct, 2020- Oct, 2024 -
IT Security: Defense against the digital dark arts
CourseraOct, 2020- Oct, 2024 -
System Administration and IT Infrastructure Services
CourseraSep, 2020- Oct, 2024 -
The Bits and Bytes of Computer Networking
CourseraMar, 2020- Oct, 2024 -
Technical Support Fundamentals
CourseraMar, 2019- Oct, 2024 -
Operating Systems and You: Becoming a Power User
Coursera
Experience
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Tokenworks Inc
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United States
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Manufacturing
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1 - 100 Employee
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Technical Support Supervisor
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Jan 2013 - Present
• Reduce amount of technical issues and calls by creating support documents and finding solutions for issues. • Works directly with CTO to create solutions for various issues, review and produce new software and hardware, as well as improve existing support system to maximize efficiency. • Lead support member for majority of client’s technical issues, software troubleshooting, hardware repair and help desk management. • Reduce amount of technical issues and calls by creating support documents and finding solutions for issues. • Works directly with CTO to create solutions for various issues, review and produce new software and hardware, as well as improve existing support system to maximize efficiency. • Lead support member for majority of client’s technical issues, software troubleshooting, hardware repair and help desk management.
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Education
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2015 - 2017
Queens College
Bachelor’s Degree, Psychology
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