Jaipal Singh

Director, Technology Infrastructure at JCCA
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Contact Information
us****@****om
(386) 825-5501
Location
Edgewater, New Jersey, United States, JE
Languages
  • English -
  • Hindi -
Skills

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5.0

/5.0
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Shiva Botchu

Jaipal is a diligent manager with excellent Service Management skills. He is a good team player and a leader. He manages to keep his team always motivated, excited and energetic, resulting in quality delivery. I wish Jaipal all the luck for his future endeavours.

Raju Ayekpam

Jaipal is a very steady and level headed person. You can count on him at time of crisis because he will go the extra mile, step up and ensure that the delivery is met and with panache. Great resource for any organization

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Credentials

  • ITIL
    -
  • Lean enterprise
    -
  • MCSE
    Microsoft
  • PMP
    -
  • Six Sigma Green belt certification
    -

Experience

  • JCCA
    • United States
    • Non-profit Organization Management
    • 400 - 500 Employee
    • Director, Technology Infrastructure
      • Dec 2017 - Present

  • Leake and Watts Services, Inc.
    • United States
    • Individual and Family Services
    • 200 - 300 Employee
    • IT Infrastructure Consultant
      • Sep 2016 - Sep 2017

  • Applebee's Neighborhood Grill + Bar
    • United States
    • Restaurants
    • 700 & Above Employee
    • System manager applebee's
      • Sep 2015 - Sep 2016

      • Establishing IT processes • Projects management • IT Vendor management Projects Lead: • Set up helpdesk application and IT processes for internal support • Moved infrastructure to Cloud • Set up web-based firewall • Business analysis for application requirements for Finance, Marketing and Sales teams – implemented/upgraded applications like SharePoint, great plains. • Establishing IT processes • Projects management • IT Vendor management Projects Lead: • Set up helpdesk application and IT processes for internal support • Moved infrastructure to Cloud • Set up web-based firewall • Business analysis for application requirements for Finance, Marketing and Sales teams – implemented/upgraded applications like SharePoint, great plains.

  • IT consultant Self Employed
    • Experienced IT professional
      • Jul 2014 - Sep 2015

  • Sapient
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Manager IT
      • Nov 2006 - Dec 2013

      In this role I led a team of 60+ people, who provided IT support globally, worked on different projects and led set up of IT Operations Processes. Also, Project Manager for large project releases. Few projects I led: • Implemented Remedy helpdesk application across geographies for 10,000 plus users and 2000 support groups • Enable IT services at new office with strength of 3000 people • Implemented Knowledge management, Service request • Impending helpdesk mobile app – requirement gathering to creation of design, development testing and UAT Show less

  • GE Capital
    • United States
    • Financial Services
    • 700 & Above Employee
    • Program Manager
      • Aug 2004 - Nov 2006

      Managing IT infrastructure for the corporate site, IT Project management and training Highlights of few IT Projects implemented: • Implementation of helpdesk software – Clarify • Implemented ITIL processes for the business • Migration from Windows NT and windows 2000 to windows XP • Domain Migration from single domain to active directory GE Money worldwide • Segregation of active directory domains of GE Commercial Finance & GE consumer finance Managing IT infrastructure for the corporate site, IT Project management and training Highlights of few IT Projects implemented: • Implementation of helpdesk software – Clarify • Implemented ITIL processes for the business • Migration from Windows NT and windows 2000 to windows XP • Domain Migration from single domain to active directory GE Money worldwide • Segregation of active directory domains of GE Commercial Finance & GE consumer finance

  • GECIS
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • GECIS (Collections), Project Manager
      • Aug 2003 - Jul 2004

      IT support, Project management and training IT support, Project management and training

  • GE Capital
    • United States
    • Financial Services
    • 700 & Above Employee
    • Senior System Engineer and team lead
      • Aug 2000 - Aug 2003

      • Handling first level helpdesk user request for any software or hardware installation and configuration for achieving 100% customer satisfaction. • Responsible for procurement of hardware and software • Creation of users on the servers and providing appropriate privileges • Rolling out software through SMS on the workstations • System administration, installation trouble shooting, servers and desktop • Handling first level helpdesk user request for any software or hardware installation and configuration for achieving 100% customer satisfaction. • Responsible for procurement of hardware and software • Creation of users on the servers and providing appropriate privileges • Rolling out software through SMS on the workstations • System administration, installation trouble shooting, servers and desktop

  • IACM SmartLearn Ltd.
    • Education Management
    • 100 - 200 Employee
    • Trainer and System Administrator
      • Apr 2000 - Jan 2002

      • Responsible for administration and maintenance Windows NT Server 4.0,2000, (MCSE curriculum) Novell 5.0 Server (CNE), Proxy Server, and Hub, cabling, Exchange server 5.5 • Connectivity between Novell 5.0 Server, Windows NT 4.0 Server • Configuring DNS, WINS and DHCP • Configure Switches and Router • Responsible for administration and maintenance Windows NT Server 4.0,2000, (MCSE curriculum) Novell 5.0 Server (CNE), Proxy Server, and Hub, cabling, Exchange server 5.5 • Connectivity between Novell 5.0 Server, Windows NT 4.0 Server • Configuring DNS, WINS and DHCP • Configure Switches and Router

Education

  • IGNOU
    Master’s Degree, Computer Science
    1997 - 1999

Community

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