Experience

Pulsar

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Account Manager

  • Mar 2023 - Present



BlueOptima

• United Kingdom
• Software Development
• 100 - 200 Employee

• Customer Success Manager

  • May 2021 - Apr 2023

  Value delivery focused role centred on technical issue management, revenue retention, account growth (up-sells), and new product line introduction (cross-sells). Currently managing a small number of enterprise clients on a high touch basis, with ARR over £1.5m Value delivery focused role centred on technical issue management, revenue retention, account growth (up-sells), and new product line introduction (cross-sells). Currently managing a small number of enterprise clients on a high touch basis, with ARR over £1.5m



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Intern

  • Oct 2019 - Mar 2020

  • Worked with project managers in IT services to reengineer software for over fifty applications that service almost half a million employees • Analysed ticketing system and implemented fixes to improve the classification for over one thousand open tickets on software vital to FedEx’s day-to-day operations • Shadowed software developers and gained insight into how a corporation manages technical and business processes in an Agile environment, ranging from user story development to sprint planning Show less



Secret Cinema

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Merchandise Specialist

  • Jun 2019 - Jul 2019

  • Managed sales, merchandising, and inventory management for the largest immersive cinema experience company in the world with a turnover of £50m • Worked in a team to provide service to high standard of service to clients • Planned and coordinated on site strategy of hundreds of items of merchandise • Managed sales, merchandising, and inventory management for the largest immersive cinema experience company in the world with a turnover of £50m • Worked in a team to provide service to high standard of service to clients • Planned and coordinated on site strategy of hundreds of items of merchandise



Brightsparks.

• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee

• Hospitality Specialist

  • Jun 2018 - Jul 2018

  • Provided hospitality services for groups of high-profile ticket holders at prestigious professional tennis tournament • Worked in a high pressure environment as part of a large team serving high net worth clients • Provided hospitality services for groups of high-profile ticket holders at prestigious professional tennis tournament • Worked in a high pressure environment as part of a large team serving high net worth clients



Credit Suisse

• Switzerland
• Banking
• 700 & Above Employee

• Intern

  • Jun 2016 - Jul 2016

  • Shadowed IT and trading floor professionals from software development to trading floor on a daily basis to learn about their roles • Worked on a project in a team with three other interns to present internship improvement options, such as improving structure of internship by rearranging time slots to improve fluidity, to CIO that are still in use today • Shadowed IT and trading floor professionals from software development to trading floor on a daily basis to learn about their roles • Worked on a project in a team with three other interns to present internship improvement options, such as improving structure of internship by rearranging time slots to improve fluidity, to CIO that are still in use today