Experience

Prevail Bank

• United States
• Banking
• 1 - 100 Employee

• System Administrator - Core & Ancillary Products

  • Mar 2021 - Present

• Technical Analyst-Deposit Operations Systems

  • Nov 2019 - Mar 2021



River Cities Bank

• IT Administrator

  • Jul 2016 - Nov 2019

  Wisconsin Rapids, Wisconsin -Provide professional, prompt, efficient, and accurate solutions to employees. -Responsible for first line troubleshooting of all internal electronic issues including computers, printers/copiers, phones, ATMs, and mobile devices. -Administer, update and manage, a variety of Fiserv core banking applications: Business Process Manager, Premier Navigator, Director, Business Analytics. -Knowledgeable of Windows, Active Directory, Microsoft Office products and Exchange. -Manage web… Show more -Provide professional, prompt, efficient, and accurate solutions to employees. -Responsible for first line troubleshooting of all internal electronic issues including computers, printers/copiers, phones, ATMs, and mobile devices. -Administer, update and manage, a variety of Fiserv core banking applications: Business Process Manager, Premier Navigator, Director, Business Analytics. -Knowledgeable of Windows, Active Directory, Microsoft Office products and Exchange. -Manage web filter, email filter, mobile device management software. -Update all IT related policies and procedures. -Complete new software/product set up. -Complete monthly reports for the Board including liquidity, funding, and IT Network Summary. -Balance monthly GL accounts including Prepaid Expense, Brokered CD Expense, CD Interest, CDARS, and ICS accounts. -Serve as back up to BSA Officer. Complete and file CTRs and SARs when needed and perform annual BSA audit. -Create custom reports for management.

• Operations/IT Assistant

  • Jun 2014 - Nov 2019

  Wisconsin Rapids, Wisconsin -Provide professional, prompt, efficient, and accurate solutions to employees. -Handle help desk level tickets and submit second level tickets to IT service provider. -Responsible for first line troubleshooting of all internal electronic issues including computers, printers/copiers, phones, and ATMs. -Knowledgeable of Windows, Active Directory, Microsoft Office products and Exchange. -Update and manage internal account opening software and document… Show more -Provide professional, prompt, efficient, and accurate solutions to employees. -Handle help desk level tickets and submit second level tickets to IT service provider. -Responsible for first line troubleshooting of all internal electronic issues including computers, printers/copiers, phones, and ATMs. -Knowledgeable of Windows, Active Directory, Microsoft Office products and Exchange. -Update and manage internal account opening software and document archival/retrieval software. -Manage web filter, email filter, mobile device management software. -Assist IT Administrator with policy updates and new software/product set up. -Complete monthly reports for the Board including liquidity, funding, and IT Network Summary. -Balance monthly GL accounts including Prepaid Expense, Brokered CD Expense, CD Interest, CDARs, and ICS accounts. -Serve as back up to BSA Officer. Complete and file CTRs and SARs when needed and perform annual BSA audit. -Create custom reports for management.



Forward Financial Bank

• United States
• Banking
• 1 - 100 Employee

• Marketing Intern

  • Mar 2014 - May 2014

  Marshfield, Wisconsin -Conducted market research via the internet -Utilized Adobe Creative Suites to create, design, and update brochures, newsletters, posters -Assisted other areas of the bank as necessary