Experience

Therapy Brands

• United States
• Software Development
• 200 - 300 Employee

• Customer Service Manager

  • Jan 2021 - Present



CVS Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Accounts Receivable Specialist

  • Jun 2016 - Jan 2017

  • Follow up on payments, denials and under payments on patient accounts and working with payers to ensure that all claims have been processed correctly and have been applied to the appropriate accounts • Assisting team with their questions and concerns • Answering patient, front end and payer calls • Work independently when Supervisor is unavailable • Follow up on payments, denials and under payments on patient accounts and working with payers to ensure that all claims have been processed correctly and have been applied to the appropriate accounts • Assisting team with their questions and concerns • Answering patient, front end and payer calls • Work independently when Supervisor is unavailable



Option 1 Healthcare Solutions

• Chandler, Arizona

• Lead Accounts Receivable Specialist

  • May 2015 - Jun 2016

  • Assisted on recruiting, hiring and training new collectors • Assisted with weekly and monthly account reviews for the team to go over QA, productivity and questions or concerns • Attended monthly Supervisor/Lead meetings to help with communicating issues that all departments are experiencing • Learned other portfolios to assist with training new hires on achieving their goals of 5 claims per hour • Answered questions that the team brought to my attention • Took escalated patient calls and resolved each one • Work independently when Supervisor is unavailable • Assisted with updating the new hire collection manual • Took over the Medicare portfolio for all states • Trained new hires on collections as well as showing them how to navigate through Brightree Show less



OPTION 1 Healthcare Solutions

• Chandler, Arizona

• Accounts Receivable Specialist

  • Dec 2013 - May 2015

  • Continually met collection goals by prioritizing the Washington/Oregon/Arizona portfolio, resulting in minimizing write offs and maximizing collection rate • Partnered everyday with other departments on issues with claims, resulting in correcting patients accounts to bill correctly and eliminating future denials • Took escalated patient calls on their bills and followed through on answering their questions and concerns • Continually met collection goals by prioritizing the Washington/Oregon/Arizona portfolio, resulting in minimizing write offs and maximizing collection rate • Partnered everyday with other departments on issues with claims, resulting in correcting patients accounts to bill correctly and eliminating future denials • Took escalated patient calls on their bills and followed through on answering their questions and concerns



Reimbursement Concepts

• Tempe, Arizona

• NCPDP Biller/Collector

  • May 2012 - Aug 2013

  • Responsible for billing all claims in the electronic NCPDP file as well as collected on each one for payment • Requested authorization as needed on each claim that required one • Worked closely with other departments to minimize errors for billing and collections • Responsible for billing all claims in the electronic NCPDP file as well as collected on each one for payment • Requested authorization as needed on each claim that required one • Worked closely with other departments to minimize errors for billing and collections



Pinnacle Physical Therapy

• Hospitals and Health Care
• 1 - 100 Employee

• Front Office Coordinator

  • Nov 2011 - May 2012

  • Answered phones, checked in and scheduled patients for their therapy and collected co-pays • Requested and received authorization from insurance companies prior to therapy starting • Requested new therapists to be credentialed and helped out with minimal billing • Ordered supplies for the office • Answered phones, checked in and scheduled patients for their therapy and collected co-pays • Requested and received authorization from insurance companies prior to therapy starting • Requested new therapists to be credentialed and helped out with minimal billing • Ordered supplies for the office



A1 Medical Billing Inc.

• Wellness and Fitness Services

• Billing/Insurance Specialist

  • Sep 2010 - Nov 2011

  • Entered in patient demographics and created each invoice for billing • Billed and collected on each claim that was billed and requested authorization as needed • Posted payments into the system when EOB's were received • Trained externs and new hires on creating patient demographics as well as showing them how to navigate through Medisoft • Checked QA for the team to minimize denials • Supervised the team when the owner was not available • Entered in patient demographics and created each invoice for billing • Billed and collected on each claim that was billed and requested authorization as needed • Posted payments into the system when EOB's were received • Trained externs and new hires on creating patient demographics as well as showing them how to navigate through Medisoft • Checked QA for the team to minimize denials • Supervised the team when the owner was not available



Gexpro

• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Lighting Quotations/Project Manager

  • Oct 2007 - Jun 2008

  • Quote lighting bids for electrical contractors and if the job was awarded I would manage and follow up with each of those jobs • Worked closely with the manufacturers to ensure the materials needed for each job were shipped on time • Handled and furnished information on shipping deliveries, job order changes, damaged shipments, exchanges, returns and billing • Quote lighting bids for electrical contractors and if the job was awarded I would manage and follow up with each of those jobs • Worked closely with the manufacturers to ensure the materials needed for each job were shipped on time • Handled and furnished information on shipping deliveries, job order changes, damaged shipments, exchanges, returns and billing



Border States

• United States
• Wholesale
• 700 & Above Employee

• Lighting Quotations

  • May 2007 - Oct 2007

  • Quote lighting bids for electrical contractors • Handled light paperwork for the project managing department • Quote lighting bids for electrical contractors • Handled light paperwork for the project managing department



North Coast Electric

• United States
• Wholesale
• 300 - 400 Employee

• Warehouse/Delivery Driver

  • Sep 2004 - Oct 2006

  • Made deliveries to customers • Pulled orders and entered in data into the system • Handled all shipping and receiving • Made deliveries to customers • Pulled orders and entered in data into the system • Handled all shipping and receiving