Member Services Specialist

• Nov 2021 - Present

Millwork Specialist

• May 2019 - Present

-Promote and recommend products, plans, or installation services that match customer needs.-Informing customers on pricing, options or status on pending orders. -Generates leads, conducts sales activities, and builds relationships with customers.-Proper shelf maintenance with keeping merchandise stocked and correctly displayed, and coordinating successful completion of projects and orders. -Order Management to include: entering new orders for customers, reaching out to vendors on special orders, tracking/fulfilling orders, and resolving issues with existing orders. Show less

Special Service Associate

• Mar 2014 - Present

-Provide fast, friendly service by finding customers needs and providing assistance. -Have department and product knowledge, providing information on product features, and knowing related items to sell an entire project. -Greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. -Assist/sell custom orders and deliveries. Close out online orders.-Assist with the Merchandising Department with the setup for the seasonal displays and pricing.-Assist managers and department heads with price signage for the store. Show less

Customer Service Associate

• Mar 2014 - Present

-Have knowledge of the menu in detail in regards to wholesome ingredients and any concerns pertaining to food allergens. -Fulfill orders and maintain proper time management within bakery.-Maintain safety and food regulations for food industry standards.

Day Baker

• Aug 2014 - Mar 2016

-Manage daily tasks with the needs of the catering department, baking and decorating front end items.-Maintain time management based on the daily catering needs of the facility with minimum to no supervision. -Make sure to follow regulations for safety and company guidelines.

Senior Correctional Officer

• Jun 2007 - Apr 2014

-Provide safe and secure environment for adult offenders. -Observe and document their behaviors/movements and their surrounding areas while maintaining security of the institution. -Provide guidance for reentry by encouraging positive social conduct through rehabilitation, behavior modification, and evidence based practices to reduce recidivism. -Prepare reports and maintain case files with use of Microsoft office tool (Outlook, Word, Excel) and interact with other departments. -Provide safe and secure environment for adult offenders. -Observe and document their behaviors/movements and their surrounding areas while maintaining security of the institution. -Provide guidance for reentry by encouraging positive social conduct through rehabilitation, behavior modification, and evidence based practices to reduce recidivism. -Prepare reports and maintain case files with use of Microsoft office tool (Outlook, Word, Excel) and interact with other departments.

Head Cashier

• May 2005 - Jun 2007

-Supervision of cashier’s daily activities and monitor their breaks and lunches in a timely manner. -Distribute $100 and $500 tills for registers and front end change drawer. -Assist the Front End Supervisor in the daily and weekly paperwork. -Handle conflicts between associates and/or customers. -Supervision of cashier’s daily activities and monitor their breaks and lunches in a timely manner. -Distribute $100 and $500 tills for registers and front end change drawer. -Assist the Front End Supervisor in the daily and weekly paperwork. -Handle conflicts between associates and/or customers.

Crew and Shift Manager

• Jun 2003 - Nov 2006

-Responsible for taking correct food orders at a fast pace and training new fellow employees. -Serve food at the proper temperature and quality. -Assist with the closing of the store and food preparation. -Opening and closing the store, balancing tills at the beginning and close of a shift. -Assist with the scheduling of shifts with the manager including breaks and lunches. -Responsible for taking correct food orders at a fast pace and training new fellow employees. -Serve food at the proper temperature and quality. -Assist with the closing of the store and food preparation. -Opening and closing the store, balancing tills at the beginning and close of a shift. -Assist with the scheduling of shifts with the manager including breaks and lunches.

Crew/Trainer

• Sep 2000 - Nov 2003

-Take food orders, clean tables, and food preparation. -Familiarize and train new crew staff to be a part of the team on policies and procedures. -Take food orders, clean tables, and food preparation. -Familiarize and train new crew staff to be a part of the team on policies and procedures.

Hostess

• Aug 1999 - Sep 2000

Hostess- Clean and bus tables, take customers to their designated seats. Hostess- Clean and bus tables, take customers to their designated seats.