Experience

Purple Dot - The Waitlist Company.

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Partnerships

  • Jan 2021 - Present



Laybuy

• New Zealand
• Financial Services
• 1 - 100 Employee

• Customer Experience Specialist

  • May 2020 - Jan 2021



Love Success

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Executive Resourcer

  • Nov 2019 - Apr 2020

  - Support a Senior Consultant within the temporary division in finding suitable candidates for all new vacancies.- Having strong written skills to advertise new jobs on job boards and websites.- Sourcing new candidates from jobsites, social media and other platforms using local market knowledge. Contacting the candidates and conducting initial screening to find out what roles they are interested in, their salary expectations, notice periods, the reason for leaving current role. - Conducting the initial screening and interviews when dealing with new candidates, followed by registering the candidate, understanding and managing their aspirations to ensure they find the right role. - In depth ability to screen CVs to ensure that they reflect the qualification of the role given with a high attention to detail.- Providing general administrative support to the recruitment function, such as answering enquiries, supporting the sales process, and making sure that the candidates and clients always receive a professional and comprehensive recruitment service. - Completing payroll administration by collecting timesheet data and payroll information for 150 temporary workers on a weekly basis as well as responding to payroll-related inquiries and resolving concerns.- Gain in depth knowledge of the client and gain thorough understanding of the technical skills and personal qualities required for their job vacancies.- Providing support in carrying out pre-employment and compliance checks in line with company policy and relevant legislation such as doing background checks and verifying the references, work experience and academic qualifications of applicants. Completing HR administration for each role and candidate being placed forward.- Searching for and identifying job leads to pass to the relevant consultant and strive to identify new candidate and client opportunities. - Keeping clients up to date on the status of roles and issuing relevant feedback.



Brook Green Supply

• United Kingdom
• Utilities
• 1 - 100 Employee

• Account Management Coordinator

  • Jul 2019 - Sep 2019

  - Working in the energy industry, receiving and pricing tenders for electricity and gas deals for large commercial and industrial companies.- Worked closely with a dedicated Account Manager; managing their portfolio of brokers, being the first point of contact for their brokers.- Ensure all tenders received are processed accurately into the CRM systems.- Carry out thorough risk assessment in line with policy on all tenders.- Troubleshooting any system error messages to ensure pricing is ready on due date.- Effectively manage the administration of Account managers and their associated accounts.- Enter contracts accurately into the system to ensure post sale communications run smoothly.- Various data entry and administration tasks.- Pricing tenders and making commercial decisions in the absence of the Account Manager.- Support Operations team by responding to emails or taking phone calls during busy periods.- Process ad hoc administrative duties as required.



ANZ

• Australia
• Banking
• 700 & Above Employee

• Acting Assistant Branch Manager and Senior Personal Banker

  • Jul 2018 - Mar 2019

  - Continuing the skills and responsibilities of a Personal Banker while taking on more senior skilled duties that will assist with branch operation.- Act as an ANZ products initiator and role model and will also eagerly support the Branch Manager in delivering ANZ’s Retail Strategy in addition to day to day operations for the branch.- Educate customers on easy ways to bank, providing a full range of professional offering expertise and advice to help customers to meet their financial needs and goals.- Be a part of a collaborative team and will act as a point of contact for more complex customer needs, as well as support the Branch Manager by acting as an advocate for change.- Have effective leadership and coaching capabilities, role model a strong customer focus and have a great ability to multi-task, be highly adaptable to change, be proactive and show initiative. - Be an active user and promoter of technology- Be in charge of branch compliance and weekly, monthly and quarterly duties including alarm testing, full branch cash counts etc.- Taking branch meetings and end of day debriefs with the full team.- Organising a branch roster for lunch breaks, navigating and meetings while effectively managing customer appointments.

• Personal Banker

  • Jan 2018 - Jul 2018

  - Delivering the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritising the complete financial needs of customers by educating customers on easy ways to bank.- Provide customers with a first-class experience and professional expertise by assessing customer needs and providing appropriate solutions through quality A to Z review conversations within the provision of ANZ’s range of products and transactional services.- Be digitally curious, growing and sharing skills within the team, always trying to further the knowledge of myself and others while working collaboratively with colleagues.- Demonstrate your experience and strong knowledge of Personal Banking and Lending while exercising responsible lending practices to do what is right for the customer and ANZ.- Be accountable for positively influencing the customer experience by values led decision making behaviours and taking ownership of customer interactions while continuously demonstrating and living the ANZ Values with customers and colleagues.- Trained Telling skills which include cash handling and balancing in an accurate and efficient manner in line with bank process and policy requirements.

• Personal Banker

  • Nov 2017 - Dec 2017

  - Developing strong relationship with the customer to drive repeat business and advocacy by understanding and meeting the needs of current and potential customers.- Delivering exceptional customer experiences, exploring needs, recommending total financial solutions and closing sales through the voice and online channels.- Contribute to a significant uplift in customer value, engagement and advocacy, and offer the best possible solution to customers for their financial needs- Perform all duties effectively through maintaining an in depth and up to date knowledge of Bank processes, relevant products and services in order to effectively and confidently identify and meet customer needs.- Competently use the Bank systems, software, technologies and processes and embrace change initiatives and maintains a broad awareness of other segments business in order to appropriately refer queries/requests- Working collaboratively with colleagues to help the Contact Centre be more successful as well as actively building relationships with other key business units and actively participate in and support Bank initiatives- Support and actively assists other team members with the workload of the Contact Centre and share success and ideas within the team

• Service Consultant

  • Jan 2017 - Nov 2017

  - Trained service consultant which includes meeting customers’ financial transaction needs as well as actively seeking sales and referral opportunities.- Providing customers with a fast, efficient but friendly and reliable service. This is monitored using Voice of Customer (VOC) surveys.- Having a full knowledge to be able to sell and discuss bank products.- Adhering to targets set in relation to process adherence and call efficiency (Average Call Handling Time, Average Hold Time and Average Talk Time etc). Being able to follow process procedures as per KnowHow, including advising the customer with all necessary details.- Being able to work cooperatively in a team environment whilst working strongly independently. Including sharing all information and learning experiences with team and colleagues.- Sales targets are a high factor of the role; these are monitored weekly, monthly and quarterly.- Ability to evaluate own performance and develop goals and strategies regularly to improve personal outcomes.- Strong and confident ability to build rapport with a customer solely over the phone. - Have been requested to Buddy with new integration members several times so they can watch me while I take calls.- Received a Star Award for April 2017- Requested to be trained in the KANA team



Woolworths Supermarkets

• Australia
• Retail
• 700 & Above Employee

• Customer Service Supervisor

  • Oct 2011 - Oct 2016

  - Trained front end supervisor which includes running and managing the checkouts and staff during a shift, counting draws, organising break times for staff, cleaning and replenishing the front-end stock in preparation for the next day.- Provide customers with fast, efficient, friendly, reliable and knowledgeable service on a day-to-day basis by answering all customer queries and complaints in a courteous and professional manner.- Cash handling and register transactions including refunds and exchanges.- Working cooperatively in a team environment whilst also working strongly independently.- Ensuring the health and safety of all store associates and customers is of the highest standard.- Also required to partake in office and store services as a store services assistant, including the replenishment of stock and ticketing.- Have previously filled a temporary part time position which included working in the control and regulation of stock expiry in the groceries and perishables departments as well as helping with inventory and replenishment of the rest of the store.- Trained to work in the online department which is responsible for the packing and dispatching of online orders for delivery or store collection. Also trained in all other departments including Bakery, Deli and Produce.