Jaime Rodriguez
Technology Support Technician at NORWALK-LA MIRADA USD- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+ (220-901) Cert Prep: 1 Core Processing
LinkedInFeb, 2020- Sep, 2024
Experience
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NORWALK-LA MIRADA USD
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United States
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Medical Practices
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1 - 100 Employee
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Technology Support Technician
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Jul 2021 - Present
•Provide hands on technical support to over 1000 students and teachers. •Coordinate with other technicians to ensure completion of projects with limited prep time. •Stage and prepare over 2500 Chrome, Windows, and Apple devices. •Locate missing equipment and monitor network traffic using Cisco Meraki portal. •Manage iPads using Airwatch and JAMF portal. •Connect and troubleshoot various network printers. •Assist in onboarding of new technicians by providing training, scenarios, and advice. •Migrate user accounts when switching MDM’s •Solve issues both remotely and in person
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Geek Squad
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IT Services and IT Consulting
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700 & Above Employee
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Advanced Repair Agent
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Oct 2019 - Present
• Perform tune-ups PC's, Laptops, and Tablets brought in by clients. • Troubleshoot and fix any issues that clients may have. • Replace iPhone Displays and Batteries. • Answer any questions that clients may have about upgrades, new technology, and software compatibility. • Setup new PC's to meet clients expectations. • Use various tools to run hardware and software diagnostics on PC's, Laptops, and Tablets. • Perform hardware upgrades on client PC's and Laptops. • Restore Windows and Mac machines. • Backup and recover client data.
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CENIC
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United States
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Software Development
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1 - 100 Employee
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NOC Intern
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Jan 2019 - May 2019
• Document audits and updates • Update inventory tracking system • Allocate and prepare Networking Equipment for shipping • Test and configure OOB Modems • Create reports for down OOB Modem lines • Work with sites all around California to ensure successful deliveries and usage of equipment • Ensure that contact information for sites is accurate • Demonstrate understanding in TCP/UDP, DWDM, CDN, and DDoS • Document audits and updates • Update inventory tracking system • Allocate and prepare Networking Equipment for shipping • Test and configure OOB Modems • Create reports for down OOB Modem lines • Work with sites all around California to ensure successful deliveries and usage of equipment • Ensure that contact information for sites is accurate • Demonstrate understanding in TCP/UDP, DWDM, CDN, and DDoS
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California State University-Long Beach
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United States
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Higher Education
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700 & Above Employee
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Desktop Support Technician
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Jan 2018 - Nov 2018
• Install hardware: Personal Computers, Laptops, monitors, printers, and installation of workstations • Use of Microsoft SCCM to deploy and create images for department use • Full software installation of Windows 7 and Windows 10 (network setup, TCP/IP, hardware driver configuration) • Desktop Support: assist with software/hardware problems, keep logs of problems and resolutions requests • Create support tickets with HP for replacement hardware • Perform maintenance on hardware such as PC’s and Printers
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UPS
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United States
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Truck Transportation
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700 & Above Employee
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Package Handler
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Oct 2016 - Jan 2018
• Keep an efficient pace to ensure success of warehouse and provide customers with their packages on time. • Maintain a clean work area to minimize probability of injury. • Communicate with team to avoid confusion and maximize time usage. • Keep an efficient pace to ensure success of warehouse and provide customers with their packages on time. • Maintain a clean work area to minimize probability of injury. • Communicate with team to avoid confusion and maximize time usage.
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Education
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2016 - 2021
California State University, Long Beach
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