Experience

Mural Corporation

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Microsoft EDU Engineer

  • Apr 2023 - Present

• Microsoft Concierge Sr Ambassador

  • Jan 2022 - Apr 2023

  • Assist Team Lead with daily reports and coaching of team members• Provide assistance with company processes• Manage multiple projects and maintain a frequent and consistent interaction with all clients• Handle inbound and outbound Office 365 customer support issues for businesses• Maintain safe and healthy work environment by following organization standards and legal regulations• Provide technical support covering a wide range of topics Evaluate the effectiveness of training modules, workshops, etc. and make changes asneeded to improve future results• Schedule, coordinate, and deliver follow-up client interactions• Work with users over the phone and via remote access to answer questions and solve issues with their Office 365 services on both PCs and mobile devices • Problem-solve computer software, networking, and system issues with end users Show less

• Microsoft Concierge Ambassador

  • Sep 2021 - Dec 2021

  • Manage multiple projects and maintain a frequent and consistent interaction with all clients• Handle inbound and outbound Office 365 customer support issues for businesses• Maintain safe and healthy work environment by following organization standards and legal regulations• Provide technical support covering a wide range of topics Evaluate the effectiveness of training modules, workshops, etc. and make changes asneeded to improve future results• Schedule, coordinate, and deliver follow-up client interactions• Work with users over the phone and via remote access to answer questions and solve issues with their Office 365 services on both PCs and mobile devices • Problem-solve computer software, networking, and system issues with end users Show less



Castalia Systems

• United States
• Defense & Space
• 1 - 100 Employee

• IT Specialist

  • Apr 2021 - Jun 2021

  · Use TripWire Solution for enrolling Staff and Clients, Creating and distributing badges. · Maintain documents, material and supply required reports using the Tripwire Solution. · Maintain the systems processing and storing data records and filing systems. · Recommend solutions and improvement methods and procedures. · VSAT system set up and operations and migration to hardline network communications. · Support and set up of LAN and VOIP Telecommunications: switches, user systems, telephony, cabling etc. Show less



Technica LLC.

• United States
• Defense and Space Manufacturing
• 100 - 200 Employee

• Mid-Level Field Service Engineer/Deployment Service Team Lead

  • Apr 2019 - Aug 2020

  Currently possess Top Secret Clearance (Expiration April 2023) • Coordinate and delegate the responsibilities of Deployment Service Team and oversee the day-to-day functions of the USCIS deployment projects. • Team lead responsibilities include decision-making, coaching, mentoring, developing the team’s skills and managing conflict • ServiceNow experience, Creating/Closing reports, dashboards, incidents, work orders, and tasks. • Provide status updates and communicate frequently with department management and end-users per project. • Use computerized inventory software to record, track, and maintain all inventory related data. • Microsoft SCCM Application Deployment • Perform deployment team member related duties as needed. Show less



Technica, LLC

• El Paso, Texas Area

• Mid Level Field Engineer

  • Apr 2015 - Aug 2020

  Currently possess Top Secret Clearance (Expiration April 2023) • Deployment Service Team Member for USCIS relocation and equipment refresh projects. • Provides telephone support to end-user community on hardware, software and network related problems, questions, and use. • Creating/Closing ServiceNow reports, dashboards, incidents, work orders, and tasks • Install, troubleshoot and maintain an extensive variety of products, software and equipment. • Asset inventory support; conduct physical inventory of assets; conduct scheduled and random electronic inventories. • Provide on-site support for deployment and security remediation functions; Gather analyze, and report end-user support. • Provide desktop, application and network application incident resolution; manage user installation and relocations requests. • Train employees, identifies, analyzes, and repair product failures, orders and replaces parts as needed. • Provide Tier 2 support in the field which includes hardware troubleshooting and OS reinstall and imaging. • Troubleshoot system problems and repairs, Work with support staff for remote troubleshooting and repairs. • Knowledge of Windows 7/10, Office 2016 & 365, Active Directory, remote tools • Citrix Workspace familiarity Show less



Ysleta Independent School District

• United States
• Education Administration Programs
• 700 & Above Employee

• MicroComputer Tech

  • Apr 2012 - Mar 2015

  Serve as a member of management team with the responsibility for planning, implementing, and evaluating an educational program relevant to the needs of adult population. • Keeping inventory and maintaining of equipment as well ordering new equipment. • Direct planning, development, field testing, and implementation and evaluation of curriculum. • Provide technical support for microcomputers, troubleshooting networking problems, setting up or repairing computer systems and equipment. • Responsible of scheduling computer labs usage and projects involving technology. Show less



Opportunity Center for the Homeless

• El Paso, Texas Area

• Lab Instructor/Coordinator

  • Feb 2012 - Mar 2014

  Opens and closes the computer labs and provides for the general cleanliness, safety and security of the laboratory area. Reports maintenance problems as they occur. Establishes and enforces procedures for the use of the laboratory area and the use of equipment, supplies, materials, software, hardware and peripherals. Addresses problems with students who do not follow established procedures or exhibit disruptive behavior. • Maintain and inventories computers, software, printers, equipment, materials, and supplies. Performs minor maintenance and repair on equipment. Researches equipment needs and orders materials and supplies, as necessary. • Maintain records of activities undertaken in support of the computer lab. Develops and prepares reports from statistical database. • Instruction of Microsoft Word, PowerPoint and Excel. Keep records of student process on company database. Show less



City of El Paso

• Government Administration
• 700 & Above Employee

• Site Specialist

  • Sep 2007 - Aug 2012

• Recreation Leader II

  • Sep 2006 - Sep 2007



El Paso Community College

• United States
• Higher Education
• 700 & Above Employee

• Computer Lab Assistant

  • May 2009 - Dec 2011