Jaime Roberto Barrion
Distributor, Business Owner at Freelance Distributors- Claim this Profile
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English -
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Tagalog -
Topline Score
Bio
Sangeetha Iyer
A leader who truly cares for his people and treats them with respect and empathy. Jimbo was an absolute pleasure to work for and always was a calm and centered presence during crisis situtions. Hope to get to work with him in the future.
Randy Ortinero
Jimbo is a true mentor. He will take his time to walk you through everything you need to know and will not walk away until he is satisfied that you are able to fend on your own.
Erol J. Uctum
I have had the pleasure of working with Jaime in several different capacities. I have observed how strongly he is able to drive performance while maintaining an outstanding team culture full of engagement. Jamie is the type of leader that provides strong guidance and stability throughout his floors. He focuses on developing people while setting high expectations and never fears holding people accountable. I can wholeheartedly give him my highest recommendation.
Sangeetha Iyer
A leader who truly cares for his people and treats them with respect and empathy. Jimbo was an absolute pleasure to work for and always was a calm and centered presence during crisis situtions. Hope to get to work with him in the future.
Randy Ortinero
Jimbo is a true mentor. He will take his time to walk you through everything you need to know and will not walk away until he is satisfied that you are able to fend on your own.
Erol J. Uctum
I have had the pleasure of working with Jaime in several different capacities. I have observed how strongly he is able to drive performance while maintaining an outstanding team culture full of engagement. Jamie is the type of leader that provides strong guidance and stability throughout his floors. He focuses on developing people while setting high expectations and never fears holding people accountable. I can wholeheartedly give him my highest recommendation.
Sangeetha Iyer
A leader who truly cares for his people and treats them with respect and empathy. Jimbo was an absolute pleasure to work for and always was a calm and centered presence during crisis situtions. Hope to get to work with him in the future.
Randy Ortinero
Jimbo is a true mentor. He will take his time to walk you through everything you need to know and will not walk away until he is satisfied that you are able to fend on your own.
Erol J. Uctum
I have had the pleasure of working with Jaime in several different capacities. I have observed how strongly he is able to drive performance while maintaining an outstanding team culture full of engagement. Jamie is the type of leader that provides strong guidance and stability throughout his floors. He focuses on developing people while setting high expectations and never fears holding people accountable. I can wholeheartedly give him my highest recommendation.
Sangeetha Iyer
A leader who truly cares for his people and treats them with respect and empathy. Jimbo was an absolute pleasure to work for and always was a calm and centered presence during crisis situtions. Hope to get to work with him in the future.
Randy Ortinero
Jimbo is a true mentor. He will take his time to walk you through everything you need to know and will not walk away until he is satisfied that you are able to fend on your own.
Erol J. Uctum
I have had the pleasure of working with Jaime in several different capacities. I have observed how strongly he is able to drive performance while maintaining an outstanding team culture full of engagement. Jamie is the type of leader that provides strong guidance and stability throughout his floors. He focuses on developing people while setting high expectations and never fears holding people accountable. I can wholeheartedly give him my highest recommendation.
Credentials
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Advice for Leaders during a Crisis (2020)
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Advice for Leaders during a Crisis (2020)
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Agile Product Owner Role: Foundations
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Become a Better Coach for Your Team
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Become a Leader
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Becoming an Inspiring Mentor
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Building High-Performance Teams
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Building Professional Relationships
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Building Resilience as a Leader
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Business Acumen for Project Managers
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Business Collaboration in the Modern Workplace
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Charlene Li on Digital Leadership
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Coaching and Developing Employees
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Coaching and Developing Employees
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Communicating Change in an Enterprise-Wide Transformation
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Communicating in Times of Change
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Counterintuitive Leadership Strategies for a VUCA (Volatile, Uncertain, Complex, Ambiguous) Environment
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Creating Your Personal Brand
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Creating a Culture of Change
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Critical Thinking
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Critical Thinking for Better Judgment and Decision-Making
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Customer Service Leadership
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Developing Adaptability as a Manager
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Developing Credibility as a Leader
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Developing a Competitive Strategy
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Digital Transformation
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Digital Transformation for Leaders
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Emerging Leader Foundations
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Finance Strategies for Business Leaders
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Foundations of the Fourth Industrial Revolution (Industry 4.0)
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Having Career Conversations with Your Team
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
How to Be a Better Boss
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
How to Create a Perfect Elevator Pitch
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
How to Set Boundaries and Protect Your Time
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Human Resources: Pay Strategy
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Inclusion During Difficult Times
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Introduction to Digital Twins
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Introduction to Quantum Computing
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Leading Change
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Leading Effectively
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Leading Productive One-on-One Meetings
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Leading Your Team Through Change
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Leading at a Distance
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Leading during Times of Change
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Leading in Crisis
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Leading in Uncertain Times
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Leading through Relationships
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Leading with Emotional Intelligence
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Leading with Innovation
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Leading with Vision
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Learning Personal Branding
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Letting an Employee Go
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Machine Learning for Marketing: Essential Training
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Making a Career Change
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Manager as Coach
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Managing Employee Performance Problems
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Managing Performance
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Managing in Difficult Times
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Navigating Awkward Situations at Work
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Overcoming Imposter Syndrome
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Overcoming Obstacles to Leading with Confidence
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Overcoming Procrastination
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Performance-Based Hiring
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Prioritizing Effectively as a Leader
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Productivity Tips: Setting Up Your Workplace
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Project Management Foundations
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Project Management Foundations: Schedules
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Project Management: Healthcare Projects
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Psychological Safety: Clear Blocks to Innovation, Collaboration, and Risk-Taking
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
RPA, AI, and Cognitive Tech for Leaders
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Smart Thinking: Overcoming Complexity
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Strategic Agility
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Strategies to Get (and Stay) Unstuck
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
The Future of Performance Management
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Transitioning from Waterfall to Agile Project Management
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
Unconscious Bias
LinkedIn Learning 2Aug, 2022- Nov, 2024 -
5S Workplace Productivity
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Agile Foundations
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Agile Project Management: Comparing Agile Tools (2019)
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Agile at Work: Building Your Agile Team
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Agile at Work: Building Your Agile Team
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Agile at Work: Getting Better with Agile Retrospectives
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Being Positive at Work
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Building Accountability into Your Culture
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Building Your Team
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Creating a Culture of Collaboration
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Creating a Culture of Strategy Execution
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Creating a Positive and Healthy Work Environment
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Creating a Positive and Healthy Work Environment
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Customer Service Foundations
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Decision-Making Strategies
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Developing Leadership Presence
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Developing Your Emotional Intelligence
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Developing Your Leadership Philosophy
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Doing Good to Build a Profitable Business
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Enterprise Agile: Changing Your Culture
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Executive Leadership
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Finding Your Purpose at Work
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
Gemba Kaizen: A Commonsense Approach to Continuous Improvement
LinkedIn Learning 2Jul, 2022- Nov, 2024 -
How to Have a Happier Workweek
LinkedIn Learning 2Jul, 2022- Nov, 2024
Experience
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Freelance Distributors
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Mauritius
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Manufacturing
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1 - 100 Employee
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Distributor, Business Owner
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Jun 2020 - Present
I distribute globally fast moving, international standard, skincare and body care products. I manage a group of independent distributors across all geographic regions. I distribute globally fast moving, international standard, skincare and body care products. I manage a group of independent distributors across all geographic regions.
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Kicks4U.PH
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Metro Manila, Philippines
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Entrepreneur, Business Owner
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Aug 2018 - Present
Buy and Sell Sneakers Buy and Sell Sneakers
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Pick, Pack & Go Travel!
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NCR - National Capital Region, Philippines
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Entrepreneur, Freelance
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Aug 2018 - Present
Create personalized, memorable travel itineraries either for a personal trip, groups, or family affair by providing a stress-free experience in booking and planning itineraries. Create personalized, memorable travel itineraries either for a personal trip, groups, or family affair by providing a stress-free experience in booking and planning itineraries.
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American Express
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United States
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Financial Services
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700 & Above Employee
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Service Delivery Lead - Global Partner Strategy, Supplier Governance, Implementation and Planning
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Apr 2017 - Jul 2018
• Critical role with a global responsibility that looks after overall relationship of Key/ Strategic Partners with multiple programs • Manages the relationship with Merchant Terminal Systems partners (APAC region – for Global distribution) • Tasked to review annually the entire networks’ contract templates, establishing new standards for overall supplier governance • Workstream Lead for projects across the partner network o Onboarding non-standard processes into partner network standards o Call Retention and Data Capture Regulations o Fraud and Demand Letters Process o Process Standardization on Outages • Lead Partners’ audit readiness, compliance to regulatory and AMEX Standards and drive timely gap closure o Security, Infrastructure, Technology Risk Assessment o Information Security Standards o SSAE16 Certification o PCI Compliance Level 1 Certification o ISO Standards o Contract Breaches (Contract Management Infractions) o Exit/ Replacement Strategy o BCP High Level Strategy o Privacy Breaches o Partner Invoice Validation
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TaskUs
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Senior Leader - Operations
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Jun 2016 - Dec 2016
• Managed 27 non-conventional campaigns in 3 different sites in Cavite o Oversee over 800 FTEs across 3 locations o Handled several touchpoints – voice, email, chat, social media and ticketing system o Supported multiple clients on Customer Service, Content Moderation, Inbound Sales, Photo Editing, Technical Support, Menu Transcription, Order Desk Management, Lead Generation, Product Description, Course Outlining, Inventory Management and Data Encoding • Responsible for regular and often daily interactions with all the company departments - Facilities, Recruitment, Workforce, Quality and Training • Acted as the POC for the Cavite sites in the absence of the VP for operations • Assumed Client Services functions for the smaller campaigns for day to day need from the clients • Facilitate CS and Operations touch base sessions for strategic alignment of campaign strategies • Helped facilitate the roll out of The Art of Coaching (GROW methodology) for the entire Cavite site for 200 Supervisors and 40 Managers
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Infosys BPM
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India
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IT Services and IT Consulting
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700 & Above Employee
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Lead - Client Operations & Services (Senior Director)
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Aug 2014 - Jun 2016
• Managed Manila operations while having shared responsibilities in leading employees in other location centers around the globe – Eindhoven (Netherlands), Belo (Brazil), Lodz (Poland), Chennai & Pune (India), and Hangzhou (China) • Responsible for overall delivery of the premier/ multibillion dollar business to business collections engagement o Managed a total portfolio amount size of 2.1 Billion Euros across 4 geographic regions/ zone (1.2 Billion Euros catered in Manila) o Portfolio is serviced through 26 countries managing 10 languages o Team has 3,000 + FTEs across the globe • Responsible for the annual budget aligning with corporate / divisional objectives for the engagement • Responsible for contract amendment and governance, helps with contract negotiations • Coordinate resource deployment across all processes for the engagement (Team Size, Span, Shift Utilization, Skill sets, technology rollout) to ensure budget & pricing assumptions compliance • Signs off on the service quality plan including the quality control, assurance and improvement to create a comprehensive quality program for the engagement • Anchors the key internal and external governance meetings, monitors adherence within engagement to sustain delivery predictability • Main point of contact for performance delivery for Credit and Collections for the engagement
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Site Director (Senior Director)
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Nov 2012 - Apr 2014
• Responsible for the overall performance and financial health of all accounts located at the Tektite site • Oversee multiple verticals such as Health Care, Financial, Telecoms and Imaging catering to Customer Service, Technical Support, Site Dispatch and Card Activation for Voice, Chat and Email o FTE responsibility above 1,000 for the building • Oversees the supervision of personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance • A key contributor during senior management meetings o Planning, implementation, and evaluation of modifications to existing operations, systems, and procedures • Develops annual operating budgets and provides fiscal direction of the department (Full P&L responsibility)
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VXI Global Solutions, LLC
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Business Leader POC/ Operations Director POC/ Senior Operations & Client Services Manager
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Jul 2007 - Nov 2012
• Managed a program that handles 3rd party reselling of digital communication devices. The program is 80% of the client’s entire operations. • Scope of responsibility includes Inbound Sales, Customer Service, Order Support and Risk Prevention LOBs with US and Spanish queues. Touch points include voice and chat. • Lead projects for the program and the company that aims to standardize, organize and re-engineer processes leading to compliant policies and cost-efficient methods. • Managed an additional program which is the Retention Queue servicing UK and US markets. • Main Point of Contact of the client. Responsible for managing the relationship of the company and the client. Leads project plans and implementation of additional Lines of Businesses of the program. • Represents the company during Business Summits, Executive Reviews and other Client events. • Manages the program’s Statement of Work and ensures compliance of the Master Services Agreement. • Identified to be the senior escalation point of contact for all Client Managers for their accounts. • Co-implemented 3 other lines of business for the program.
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PeopleSupport
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Makati, Philippines
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Operations Manager (POC)
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Dec 2002 - Jul 2007
• Managed 450 agents, 36 supervisors and 5 managers for one of the premiere campaigns of the company with 7 lines of businesses, Technical Support, Customer Service, Installation Services, Sales, Retention, Service Desk and Fulfillment work o Inbound and outbound o Touch points includes voice, email and chat. • Helped client to be a JD Powers Recipient for Customer Service for 2 consecutive years • Did several LOB launch (implementations) for the client (4 major projects) o Cable Universal Agents o Inbound Sales (Dial-up) o Level 3 Tech Support Triage System o Cebu Expansion • Recipient of the “Mighty Moi” (Iron Man) Award for only utilizing planned leaves
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Education
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1996 - 1999
De La Salle University - College of Saint Benilde
B.S. Business Administration, Major in Computer Applications -
2017 - 2018
Harvard University
Management, Leadership Excellence -
De La Salle Zobel
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La Salle Greenhills
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2022 - 2022
National Association of State Boards of Accountancy (NASBA)
Managing a Customer Service Team, Communications and Marketing -
2022 - 2022
National Association of State Boards of Accountancy (NASBA)
Creating a Culture of Strategy Execution, Personnel/Human Resources -
2022 - 2022
National Association of State Boards of Accountancy (NASBA)
Building Accountability into Your Culture, Personnel/Human Resources -
2022 - 2022
National Association of State Boards of Accountancy (NASBA)
Project Management: Preventing Scope Creep, Management Services
Community
