Experience

Pioneer Telephone

• United States
• Telecommunications
• 200 - 300 Employee

• Billing Services Administrator

  • Jun 2021 - Present

  I am responsible for the daily processing of customer payments via manual processing and electronic filing, bank and credit card drafts. I create a monthly billing calendar that consists of scheduling all billing cycles for all lines of business, drafts, delinquents, suspends and mailing of customer bills. I create and maintain customer billing packages, with individual plans, features and pricing. I am responsible for a yearly Corporation Commission report as well as various internal reports. I compile customer lists by query for district and annual meetings and am responsible for customer registration for those meetings. I create monthly work schedules for co-workers and I am responsible for training on new items or changes for the Billing Services department. I work with Accounting and various other departments to resolve customer billing issues. Show less

• Project Management/Process Analyst

  • Jan 2013 - Jun 2021

  I assist all levels of management to review and improve internal workflow processes and make them more efficient to give customers the best experience possible. I observe employee processes and analyze workflow data with Visio flow charts, Excel spreadsheets and Power BI. I create PowerPoint presentations to present to management for recommended process improvements . I lead teams to help streamline processes and find easier solutions. Using Excel, Ghantt charts and Microsoft Project, I track team progression. I assist with the roll out and implementation of new services and/or process improvements. I build Power BI reports to display productivity and measure work performance. I also create documents with Microsoft Word for training purposes. Show less

• Purchasing Rep/Buyer

  • Apr 2007 - Jan 2013

  Process Purchase Orders, Scan/Index documents, Negotiate Pricing, Process Purchase Request, Ordering/Buying, maintain contracts and yearly bids, maintenance agreements on office equipment, process RMA's, work monthly reports, account coding, packing slips, Accts. Payable, online ordering, set up new accts. etc

• Customer Service Representative/Supr. Asst.

  • Feb 2006 - Apr 2007

  Directory assistance, taking trouble ticket information, basic trouble shooting. Monitoring Security Alarm Systems, setting up new accounts, and maintaining customer records. Conducting daily and weekly security alarm testing. Cellular disconnects/reconnects. Answering Fire Phone services and dispatching Fire Phone calls. Maintaining co-workers lunch and break schedules. Dispatching after hours/weekend trouble calls. Training new customer care reps. Responsible for creating documentation for new procedures and processes. Show less



United Supermarkets, LLC

• Retail
• 700 & Above Employee

• Bookkeeper/Secretary

  • Nov 1992 - Sep 2006

  daily balancing of drawers, daily reports, weekly reports, collection of bogus checks, backup scanning coordinator, maintained daily cash flow, ordered all office supplies, processed invoicing and in house charge accts. employee work schedule, excel spread sheets for overages/shortages, basic secretarial duties--filing, answering phone, faxing etc. daily balancing of drawers, daily reports, weekly reports, collection of bogus checks, backup scanning coordinator, maintained daily cash flow, ordered all office supplies, processed invoicing and in house charge accts. employee work schedule, excel spread sheets for overages/shortages, basic secretarial duties--filing, answering phone, faxing etc.