Experience

People Inc.

• United States
• Health and Human Services
• 700 & Above Employee

• Program Manager, SEMP

  • Sep 2019 - Present

  *Program Manager for the Supported Employment Program (SEMP) department for the greater Rochester, NY region *Developed and implemented regional business strategies to drive revenue growth by 75% in the first year. *Provides clear direction, coaching, and mentoring to team members, fostering their professional growth and development utilizing Agile methodologies. *Monitor key performance indicators (KPIs) and implement corrective actions to meet or exceed operational targets. *Develops and maintains relationships with key stakeholders, including executives, clients, suppliers, and regulatory authorities. *Manage and resolve escalated issues and conflicts, maintaining high customer satisfaction. Show less



New York Beer Project

• Victor, New York

• Manager, Front of House Training

  • Jan 2019 - Dec 2019

  *Adapted training methodologies and techniques to suit diverse learning styles and the evolving needs of the front-of-house team. Utilizes available resources effectively to maximize training outcomes. *Identified challenges and obstacles in front-of-house operations, proactively finding solutions and implementing effective strategies. Exhibits strong analytical and critical thinking abilities to address issues and drive operational efficiency. *Set and achieved performance goals for the front-of-house team, measuring success through key performance indicators (KPIs) and delivering quantifiable improvements in service quality, customer satisfaction, and staff performance. *Designed and implemented comprehensive training programs to enhance the skills and knowledge of front-of-house employees. Ensures consistent delivery of high-quality service and maintains a standard of excellence across all operations. Show less



The Arc of Monroe

• United States
• Individual and Family Services
• 200 - 300 Employee

• Employment Specialist

  • Mar 2017 - Jan 2019

  *Offered personalized guidance and support to job seekers, including assistance with identifying career paths, developing professional goals, and overcoming barriers to employment. *Designed and delivered workshops on resume writing, interview skills, job search techniques, and professional networking to enhance candidates' employability and job search effectiveness. *Implemented a performance management system that improved employee performance and productivity through regular coaching and goal-setting. *Developed and implemented streamlined documentation procedures, reducing administrative errors and ensuring compliance with all federal and state regulations. Show less



Root 31

• Rochester, New York Area

• Front Of House General Manager

  • Jan 2016 - Mar 2017

  Oversaw and mentored a team of 15 employees, fostering a collaborative and high-performance work culture. *Monitored key performance indicators (KPIs) to track and assess performance, identifying areas for improvement and implementing corrective actions. *Implemented revenue growth strategies resulting in 25% increase in sales and profitability. Developed and executed comprehensive business strategies aligned with organizational goals and market trends. *Led organizational change initiatives, effectively managing resistance and ensuring successful implementation of new processes or systems. *Built and maintained strong relationships with internal and external stakeholders, including executives, vendors, and partners. Show less



Salena's

• Customer Support Professional

  • Mar 2014 - Jan 2016