Experience

CIK Power Distributors

• United States
• Telecommunications
• 1 - 100 Employee

• Project Coordinator

  • Mar 2015 - Present

  Orange County, California Area

• Project Coordinator

  • Mar 2015 - Present

  Orange County, California Area Responsible for organizing and conducting site surveys for client Verizon Wireless • Collaborate with Verizon Engineers to schedule site surveys • Coordinate with landlords to obtain access of Wireless Cell sites on private property • Create, Schedule and Coordinate site surveys with Fiber providers • Conduct site surveys with Fiber providers (ie: Cox Communications, Charter Spectrum, Time Warner, Wilcon, Zayo) in cities ranging from San Diego to Ventura • Use construction… Show more Responsible for organizing and conducting site surveys for client Verizon Wireless • Collaborate with Verizon Engineers to schedule site surveys • Coordinate with landlords to obtain access of Wireless Cell sites on private property • Create, Schedule and Coordinate site surveys with Fiber providers • Conduct site surveys with Fiber providers (ie: Cox Communications, Charter Spectrum, Time Warner, Wilcon, Zayo) in cities ranging from San Diego to Ventura • Use construction drawings to find the best path to install new fiber into cell sites • Create a new path when there is no existing path • Submit Reports to Verizon Wireless, with a proposal showing the shortest path to install new fiber from street right of way to Verizon sites on private property. • Reports include: site photos, construction drawings, new path, new fiber provider, summary for removal/installation of new Hand Holes/Pull Boxes/weather heads, conduits, inter duct, coring, boring, trenching and distances, and locations for new equipment installs Other duties: • Obtain city permits and attend city inspections upon work completion • Upload permits, inspection results onto company server • Send daily status reports of site/inspection issues to Managers and follow up to completion • Field work: install/remove equipment from Wireless cell sites • Program antennas and send results to client Admin Support Coordinator for Construction Team Liaison for Managing Partner, Construction Manager, Project Managers and Field Teams • Collaborate with subcontractors to ensure job quote accuracy • Track and maintain current insurance for subcontractors • Create and send Purchase Orders to subcontractors • Review all invoices and submit to Accounts Payable • Provide Field Supervisors with scope of work (ie; list of subcontractors, permits, constructions drawings, emergency contacts and locations, work restrictions) • Provide site access information • Review and submit weekly employee time sheets for approval



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Specialist - Customer Service

  • Jun 2012 - Nov 2014

  • Handle a high volume of inbound customer calls. • Take accountability for and resolve all customer issues and follow up when appropriate. • Utilize tools and resources on every call to make appropriate recommendations to customers. • Troubleshoot and communicate technical answers clearly and concisely. • Demonstrate personal commitment to work effectively and become a valuable team member. • Increase profitability by offering and educating on the benefits of products and… Show more • Handle a high volume of inbound customer calls. • Take accountability for and resolve all customer issues and follow up when appropriate. • Utilize tools and resources on every call to make appropriate recommendations to customers. • Troubleshoot and communicate technical answers clearly and concisely. • Demonstrate personal commitment to work effectively and become a valuable team member. • Increase profitability by offering and educating on the benefits of products and services.

• National Accounts Rep / Supervisor / Lead / QA

  • Jan 2002 - Jun 2012

  --National Accounts Fulfillment Rep Support and process equipment / maintenance orders for high volume accounts, such as, State of California, Cisco, PG&E, Sempra, First American Title, States of AZ and NM Daily utilization of Microsoft Word and Excel used in processing bulk orders efficiently --Rotational Supervisor, Business Accounts Responsibility: Coach, motivate and develop employees Led a team of 13… Show more --National Accounts Fulfillment Rep Support and process equipment / maintenance orders for high volume accounts, such as, State of California, Cisco, PG&E, Sempra, First American Title, States of AZ and NM Daily utilization of Microsoft Word and Excel used in processing bulk orders efficiently --Rotational Supervisor, Business Accounts Responsibility: Coach, motivate and develop employees Led a team of 13 personnel --Team Work Flow Contact Coordinator – Business Accounts Moved with department from Irvine, CA to Rancho Cordova, CA Played a key role in assisting supervisors and peers transition into national accounts processes Trained 50 employees in proper handling of equipment orders and purchase orders --Quality Assurance Coordinator Audited work for 22 personnel Provided constructive feedback, trends and opportunities for improvement to Supervisor and team members --Team Lead and National Accounts Fulfillment Rep Coordinated Escalations and Bulk requests with sales managers, supervisors and customers Managed and assign work to employees based on priority and needs of the business



AirTouch / Verizon Wireless

• Customer Service

  • Oct 1996 - Jan 2002