Experience

UK Asset Resolution Limited (UKAR)

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Test Analyst

  • Jun 2011 - Present

  ● Liaised with Vodafone, Verint, PC1 and HCL on several telephony projects which involved the testing and use of the following applications: Genesys Call Routing, Genesys Agent Desktop, Configuration Manager, Outbound Manager (Dialler), CCPulse, Work Force Manager, Verint Call recording and Unisys UFSS Customer management system. ● Liaised with the on-site and off-shore vendor test teams by providing knowledge transfer sessions and validated detailed designs based on the business requirements and future strategy ● Developed requirements from which test scripts could be constructed, involved regular meetings with business users. ● Responsible for writing the test cases, reviewing and updating existing test scenarios and scripts based on the functional specification. ● Recorded, analysed, and verified test results. ● Supported & assisted with the Telephony Test Manager & Project Manager on progress risks. ● Test progress and defect management logged using Quality Centre. ● Involved in full SDLC, from attending workshops to developing requirements through to go-live and Hyper Care. ● Identified and produced Test Data for system testing. ● Performed Integration testing, System testing, Regression and End to End testing. Validated the applications against defined requirements according to the documented scripts and success criteria using a number of testing techniques such as boundary testing and equivalence partitioning. Show less



UKAR formally Northern Rock

• Customer Service Advisor

  • Aug 2007 - Jun 2011

  Started as a contact centre agent dealing with all general mortgage enquiries. Moving onto admin where I specalised in the production of mortgage statement. The rate change process and general account updates and amends. Started as a contact centre agent dealing with all general mortgage enquiries. Moving onto admin where I specalised in the production of mortgage statement. The rate change process and general account updates and amends.