Experience

Automated Retail Technologies

• United States
• Retail
• 1 - 100 Employee

• Director Of Engineering

  • Mar 2019 - 4 years 10 months

  San Diego, California, United States



Generation NEXT Franchise Brands

• United States
• Consumer Services
• 1 - 100 Employee

• Director of Quality and Support

  • Feb 2018 - Mar 2019

  Greater San Diego Area

• CRM Manager

  • Feb 2015 - Mar 2019

  Greater San Diego Area As a key member of the Operations team, designed, developed and implemented 2 instances of Zoho CRM for a team of 50 employees. Programed workflow automation streamline sales process, allowing constant contact with customers to drive up sales. Direct support to IT manager, responsible for setting up user workstations, configuring phone systems, and other day to day end user support.  Streamlined business data workflows which enabled an increase in productivity by 36%, and an increase in… Show more As a key member of the Operations team, designed, developed and implemented 2 instances of Zoho CRM for a team of 50 employees. Programed workflow automation streamline sales process, allowing constant contact with customers to drive up sales. Direct support to IT manager, responsible for setting up user workstations, configuring phone systems, and other day to day end user support.  Streamlined business data workflows which enabled an increase in productivity by 36%, and an increase in sales by 66%  Discovered and implemented new IT systems which improved customer engagement, with an overall reduction to the sales cycle by 90%  Works directly with CEO to develop and developed new marketing material for email campaigns, and optimized existing campaigns which improved click ratio, improving online lead sourcing  Created new reporting abilities to measure KPIs for data driven decision making  Developed and administered training to executive management and new hires of Data Systems, as well as overall Business Processes



Iconic Owl

• Production Manager

  • Apr 2011 - Jun 2015

  Greater Boston Area • Lead production teams to develop marketing media for high profile clients (Performer Magazine, Hennessy, ESPN, TheOneEnt, Greenview Ent) • Worked closely with company executives to identify and execute innovative marketing campaigns



Procter & Gamble

• United States
• Manufacturing
• 700 & Above Employee

• Database Developer / Project Manager –Research & Development

  • Jan 2001 - Apr 2011

  South Boston, MA Designed, developed, tested, implemented and maintained complex database systems that improved cross departmental data sharing saving significant time and improving workflow Led engineering, design and product supply teams in successful launches of 9 major global brands into emerging markets. Oversaw day to day development. Finished all on schedule and within budget  Identified departmental needs and worked with senior management to implement functional tools that increased cross… Show more Designed, developed, tested, implemented and maintained complex database systems that improved cross departmental data sharing saving significant time and improving workflow Led engineering, design and product supply teams in successful launches of 9 major global brands into emerging markets. Oversaw day to day development. Finished all on schedule and within budget  Identified departmental needs and worked with senior management to implement functional tools that increased cross departmental efficiency  Developed budget and managed spending for over $5M in project expense  Managed product builds and testing for consumer research and analytics  Managed packaging components database of over 500K SKUs Show less