Owner

• Oct 2020 - Present

Reinsurance Operations Manager

• Jun 2019 - Sep 2020

Processes/Data • Day to day management of the Reinsurance Operations Team whose responsibilities include: • Maximising of the Reinsurance Programme • Calculation of reinsurance recoveries (XL/FAC/QS) • Managing Broker/Reinsurer relationships • Production of reinsurance contract premium adjustments • Maintenance of Reinsurance policies in in-house systems • Production of information required to meet regulatory and external reporting requirements • Production of information required to meet internal reporting deadlines, specifically period close processes • Administration of RI cover notes • Formation and updating of reinsurance resume. • LORS Agreement process. • Security analysis • Age Debt Management • Compliance with Lloyd’s regulations and Byelaws. • Monitoring Erosion of Covers. • Production of RI information for internal stakeholders & management. • Generation and maintenance of comprehensive procedure manuals Systems • Oversight and development of Chaucer new system initiatives • Operate, maintain and improve current systems – Charisma & XL Pro People • Provision of clear direction to and management of RI Operations team. • Maintenance of positive relationships with RI Operations’ stakeholders. • Demonstration of Chaucer’s Values. Financial • Assistance in effective management of RI Operations budget Manage the relationships with Customers, Agents and Service Providers: • Advise, assist and service customers on insurance and risk matters to promote customers’ satisfaction; • Foster positive relationships with Customers and attain an understanding of their needs; • Ensure that Customer Complaints are promptly identified, recorded and referred as appropriate; and, • Ensure that the principles of Treating Customers Fairly are upheld by Agents and Service Providers Show less

Senior Claims Officer - Ceded Re

• Sep 2018 - Jun 2019

Ceded Reinsurance Manager

• Jan 2016 - Sep 2018

Manage the International Casualty team within the Ceded Re Technical Operations DepartmentResponsible for the system set-up of all International Casualty Treaty Placements as well as the XL Catlin Group Quarterly Volatility CoverExtensive liaison with Ceded Reinsurance Placement TeamReviewing reinsurance contracts to decipher key information on placementsLiaise with Actuarial Department regarding the premium allocation between XL Catlin entities and pay premiums within designated warranty periods.Calculate premium adjustments, profit commissions, NCB's and brokerage rebates.Manage the reinsurance recoveries for Quota Share Treaty, XOL Treaty and FAC losses under the International Casaulty accountCalculation of reinstatements on incurred and IBNRExperience in managing and calculating reinsurance recoveries and reinstatements on Aviation, Motor, Professional Lines, Marine, Property and Cat Xol protections as well as Captial Market and ILS placements and handing high profile and contentious market lossesManage the monthly close process ensuring deadlines are met and interdependencies are managed to ensure production of reinsurance accrual figures at month-end, and ensure accurate and timely reporting to the business.Liaising extensively with internal parties, namely Underwriting, Claims, Finance and Actuarial and external parties, namely Brokers and Reinsurers to facilitate successful delivery of key accountabilities.Manage, report and act accordingly on all ALERTS and Large Payment notificationsManage Quarterly Management Reporting (QMR both internally and with Lloyd’s)Managing and assisting in the development of team members; setting workloads, monitoring performance and completing regular appraisals as well as managing team in India responsible for Treaty set up data entry tasks, as well as peer reviewing and monitoring of recovery collections and advices Show less

Reinsurance Team Leader

• Sep 2014 - Jan 2016

Manage the Reinsurance Recoveries Team in their day to day activities ensuring all objectives and deliverables are achieved in handling the Reinsurance assest for the entire Catlin GroupExperience in managing and calculating reinsurance recoveries and reinstatements on Aviation, Casualty, Motor, Professional Lines, Marine, Property and Cat Xol protections as well as Captial Market and ILS placements and handing high profile and contentious market lossesAttend Weekly Management meeting to feedback and discuss any relevant issues and priorities.Regular Management ReportingRepresent the Reinsurance Recoveries department at IT Change meetings to ensure any group technical changes do not negatively impact our daily processManage the monthly close process ensuring deadlines are met and interdependencies are managed to ensure production of reinsurance accrual figures at month-end, and ensure accurate and timely reporting to the business.Liaising extensively with internal parties, namely Underwriting Staff; Claims, Finance and Actuarial and external parties, namely Brokers and Reinsurers to facilitate successful delivery of key accountabilities.Manage and maintain Major Loss Tracker for all Major LossesManage, report and act accordingly on all ALERTS and Large Payment notificationsMonitoring and chasing of debt across Facultative, Proportional and XL accounts to ensure effective management of cash flow of the Reinsurance Asset and administer debtor days on individual accounts.Monitor and action Reinsurance Recovery workflows and net-down scenario's Manage Quarterly Management Reporting (QMR both internally and with Lloyd’s)Managing and assisting in the development of three team members; setting workloads, monitoring performance and completing regular appraisalsCoordinated the outsourcing of certain processes to shared services including extensive training of staff in Kuala Lumpur and management of these processes from the UK Show less

Placing / Producing Broker

• Oct 2013 - Sep 2014

Leading the North American Division Experience dealing with Open Market and Binding Authority risks Carving out product requirements for our group owned US Wholesale Broker and setting up niche program’s from original submission to final Lloyds placements Production and travel Handle a variety of cross classes including but not limited to, Commercial and Personal Property, Casualty, Liability, Stock Throughput, Cyber, Residual Value, Contingent BI Dealing with placement of complex insurance facilities into Lloyds of London and overseas markets Researching policies from a number of insurance companies, comparing features, level of cover and price Ability to translate client needs into a professional and coherant market presentation of underlying risks Creating detailed submission information regarding risks and negotiating with underwriters Manage program and pricing structures and using market knowledge to identify appropriate markets Experience dealing with direct clients, wholesale brokers and retail brokers Managing and assisting in the development of two brokers; setting workloads, monitoring performance and completing regular appraisals Show less

Senior Reinsurance Technician

• Jan 2011 - Oct 2013

Supervise and support Reinsurance Technicians in the maximisation of the Reinsurance assetSupervise Reinsurance Technicians in their day to day activities ensuring all objectives and deliverables are achievedSupervising the monthly close process to ensure timely production of reinsurance accrual figures at month-end and ensure accurate and timely reporting to the businessAdministering new Xol renewals and calculating reinsurance recoveriesAdministering and peer reviewing outwards recoveries on Facultative and QSMain responsibility for the Aviation account, administering reinsurance recoverables under the excess of loss programme, producing quarterly QS accounts and liasing with adjusters and underwriters concerning Aviation claim and risk information Experience also in managing Casualty, Motor, Professional Lines, Marine, Property and Cat Xol protections and handing high profile and contentious market lossesRelationship management with internal claims department and acting as liaison for the business groupsRelationship management with external reinsurance brokers and direct reinsurersAssisting Legal department to provide information surrounding reinsurance claim disputesProviding reinsurance net-down's on claim scenario's for management and claims departmentCalculating, preparing, processing and sending out collections and advices and reinstatement calculations in order to maximise Cash Flow on own accountsMonitoring and chasing of debt across Facultative, Proportional and XL accounts to ensure effective management of cash flow of the Reinsurance Asset Monitoring performance of reinsurers and brokers in order to feedback pertinant issues to Group Reinsurance Show less

Reinsurance Technician

• Jun 2008 - Dec 2010

Administrating outwards reinsurance recoveries on XL, Facultative and quota share protections to ensure the maximisation of the Reinsurance assetCalculating reinstatement premiums and any relevant RPP contractsCalculating, preparing, processing and sending out collections and advices in order to maximise Cash FlowMonitoring and chasing of debt across Facultative, Proportional and XL accounts to ensure effective management of cash flow of the Reinsurance AssetWorking to strict monthly timetables to produce reinsurance accrual figures at month-end ensuring accurate and timely reporting to the business.Liaising extensively with internal parties, namely Underwriting staff, Claims, Finance and Actuarial to ensure good communication links with other departmentsLiaising extensively with external parties, namely Brokers and Reinsurers to facilitate successful delivery of key accountabilitiesEvent coding to ensure correct aggregation of claimsApproving funds on LORSCalculating annual premium adjustments for outwards protectionsProducing reinsurance net-downs on clams scenarios. Show less

Market Collections Technician

• Feb 2007 - Jun 2008

Employed as Market Collections Technician Responsible for a portfolio of Reinsurance markets in run-off, collecting oustanding balances Investigation into current states of various London Insurance Markets to establish current status. Collection of Premium, Claims, Treaty and XOL payments and timely reconciliation of Market accounts Intermediary contact for Clients and Markets during commutation discussions Continual liason with brokers and Technicians regarding balances on high profile clients Market visits where large balances were due to ensure outstanding debt was a priority area Establishing relationships with smaller markets that had previously been neglected Show less

Relationship Manager

• Jan 2005 - May 2006

Began my role at R&SA in the Accounts Department as a credit control assistantHandled a portfolio of accounts and monitered and ensured the timely collection of insurance premiums from high profile clients such as M&S, Selfridges, Iceland etc.Responsible for the reconciliation of incoming monies and liaison with various other departments within R&SALater promoted to Technical Advisor and was responsible for three other members of staff, ensuring work was kept up to date and assisting with any technical queries that assistants could not respond toAssisted in the interviewing procedure for incoming employee’s and assisted in work-split decisions within the department.Later promoted to Relationship Manager, handling high-profile and problem accounts that were well known within the companyMaintain existing broker/reinsurer relationships as well as establishing and developing relations and contacts with other brokers and reinsurersOrganised meetings with clients and our brokers to discuss any problems over their accounts, reasons for non-payment and resolutions to any problems that may occur.Arranged quarterly catch-up meetings with our large national brokers to make sure both parties were working satisfactorily Show less

Credit Control Assistant

• Oct 2002 - Jan 2005

Handled a portfolio of accounts and monitered and ensured the timely collection ofinsurance premiums from high profile clients such as M&S, Selfridges, Iceland etc.Responsible for the reconciliation of incoming monies and liaison with other departments within R&SALater promoted to Technical Advisor and was responsible for three other members of staff, ensuring work was kept up to date and assisting with any technical queries that assistants could not respond toAssisted in the interviewing procedure for incoming employee's and assisted in work-split decisionsLater promoted to Relationship Manager, handling high-profile and problem accounts that were well known within the companyMaintain existing broker/reinsurer relationships as well as establishing and developing relations and contacts with other brokers and reinsurersOrganised meetings with clients and our brokers to discuss any problems over their accounts, reasons for non-payment and resolutions to any problems that may occur.Arranged quarterly catch-up meetings with our large national brokers to make sure both parties were working satisfactorily Show less