Experience

Latin American Agribusiness Development Corporation, S.A.

• United States
• Financial Services
• 1 - 100 Employee

• Project Coordinator

  • Sep 2016 - Present



Unitrans Miami Corp.

• Director of Operations and Sales Administration

  • Aug 2015 - May 2016

  Unitrans Corp is a company dedicated to offering complete shipping, delivery, and logistics to transport all kinds of cargo, be it by land, sea, or air. Always offering personalized client support and the best rates in the market. Unitrans Corp is a company dedicated to offering complete shipping, delivery, and logistics to transport all kinds of cargo, be it by land, sea, or air. Always offering personalized client support and the best rates in the market.



Machinery and Parts of America Inc.

• Director of Sales and Operations

  • Aug 2003 - Jul 2015

  Relying on my strong leadership and planning qualities, I oversee daily operations to meet sales objectives and product distribution needs. I cooperate with team members to maintain compliance to productivity, sales, and customer service standards. One my strong focal points is operational efficiency. I constantly analyze organizational processes to determine improvement strategies. Here are some of my main responsibilities and accomplishments:► Sales Management: I spearheaded cost-effective payment methods which enhanced sales. I also implemented efficiencies during my first five years of tenure that doubled monthly sales. ► Team Leadership/Collaboration: In order to achieve resource optimization, I communicate clearly and regularly with my team members, customers, and business contacts. I render oversight in managing the activities of the Parts Manager and Parts Analyst. As a team, we maintain smooth administrative operations and achieve desired results. To further promote active communication, I initiated monthly profit reports to update executive leadership on developments. It is my underlying belief that clear and purposeful communication among all the stakeholders of a business can increase competitive positioning.► Customer Relationship Management: I possess a definite ease in communicating with diverse customers, ascertaining customer needs, and ensuring customer satisfaction. As Director of Sales and Operations, I manage all VIP customer accounts via follow-through, timely problem resolution, and relationship-building.► Financial Review/Reporting: My analytical mindset and keen attention to detail makes me the perfect candidate to review document accuracy. I am responsible for accounts receivables and payables, account management, financial reporting, tax projections, and financial statement review. I also carefully review and sign quarterly reports.



Americatel de Perú S.A.

• Telecommunications
• 100 - 200 Employee

• Assistan Sales Manager for CRM & Sales Operations

  • Jan 2002 - Aug 2003

  To effectively manage sales and Customer Relationship Management (CRM) operations, I planned, organized, and delegated responsibilities based on priorities. Utilizing my strong organizational skills, I optimized all sales products, integrated CRM applications, analyzed new tools to enhance performance of C.S. operations, and maintained the budget of Sales and C.S. for each selling product. My business acumen and savvy coordination of business operations resulted in notable cost reductions. Through consistent communication and follow-up, all team members were on board with our scope and vision.► Analysis: I was responsive to the changing needs of all sales products and conceptualized methods and processes to boost C.S. operational performance. This included analyzing operations, streamlining processes, and instituting cost-savings. For my performance, I was awarded “Best Employee for Cost-Savings”.► Management: I oversaw team performance and delivered strategic feedback. As a “take-charge” leader, I assumed responsibility for managing provisions of expenses for sales costs and customer service for selling products. Employing my tactful and diplomatic personality, I built rapport with customers and resolved issues with confidence. I also compelled direct P&L expense savings by conciliating and rationalizing all selling product accounts.

• Assistant Sales Manager / ISP and Ppresuscribed Division

  • May 2000 - Dec 2001

  I fulfilled a multi-faceted role consisting of managing sales operations with domestic and international telemarketing call centers, determining suitable business strategies, and monitoring sales processes. Additionally, I implemented lead management and generation methodologies to expand the customer base and provided databases to call centers to maximize sales operations. Through my concrete actions and effective decision-making, I demonstrated my results-driven nature and commitment to achieving organizational objectives.► Training: Leveraging my interpersonal skills, I conducted agent product/sales training sessions for Presubscribed and PC + ISP at call centers. I listened actively to participant questions, provided prompt answers, and managed to bolster the sales acumen of agents.► Report Generation: I played an integral role in analyzing sales data and formulating reports to measure the behavior of sales for Presubscribed, ISP, and PC + ISP. This monitoring aspect was the key to identifying and implementing optimal business strategies.► Sales Strategy: Applying my knowledge and experience in product management, I performed elaborate product analysis to enhance product offerings and launched sales strategies to secure sales growth. One of these strategies involved developing scripts and tools for sales agents to guide them during the sales process. I engaged in strategy and content development using a blend of forward-thinking mentality, cohesive leadership, sales expertise, and in-depth analysis.