Experience

Town of Flower Mound

• United States
• Government Administration
• 100 - 200 Employee

• Senior Center Manager

  • May 2013 - Present

  • Manages and oversees daily operations and services of the Flower Mound Senior Center. • Develops, promotes, educates, and supports programs, services, and activities for senior adults. • Increased membership to the Flower Mound Senior Center by 300% • Manages a staff of seven employees, six independent contractors, and over 100 volunteers. • Solicits partnerships with outside agencies and organizations that offer related services. • Organizes large fundraisers to benefit the program such as Senior Health Fair, Craft Fair, Casino Night, and Elite Chef Competition. Raised over $50,000 for the program. • Develops and implements an annual operating budget of over $200,000. • Develops all marketing materials including a bi-monthly newsletter, weekly e-newsletter, newspaper and social media advertisements, flyers, posters, and banners. • Developed social media campaign and increased followers by over 700%. • Acts as a resource to and liaison between Senior Center and the Town Council, Parks Board, Parks and Recreation Department, SIM Advisory Board, SIM, Auxiliary Inc., and other non-profit, for-profit, and government organizations. • Oversaw and managed moving the program to a new, larger facility. Developed an operating budget, request for staff, hours of operation, and operations manual. Recruited and hired employees, independent contractors, and volunteers to run and assist with programming. • Oversees food service program. Partners with Metroport Meals on Wheels to serve more than 300 meals per week. Ensures employees and volunteers follow all food safety regulations. Show less



The Arbrook Retirement Living Community

• Marketing Assistant, Move-in Coordinator

  • May 2010 - Apr 2013

  • Market an independent living community to seniors and their families by building rapport, developing relationships, and gaining trust. • Provide daily creative input in all aspects of marketing the community including brainstorming new and innovative promotions. • Outside marketing to churches, physicians, rehabilitation centers, and community organization. • Organized, promoted, and executed special events. • Increased occupancy 50% raising the occupancy to the highest level since opening. • Closed 29 long-term sales and increased revenue by $700,000 per year. Show less



Texas Department of Family and Protective Services

• United States
• Individual and Family Services
• 700 & Above Employee

• Child Protective Services Investigator

  • Apr 2007 - Jun 2011

  Manage an average caseload of 36 accounts which includes up to 150 individuals Investigate claims of abuse and neglect of children by conducting interviews of children, parents, and relevant collaterals. Locate families, relatives, and absent parents Work with sensitive and confidential information Complete on-site assignments of living conditions and family dynamics Document case records by completing forms, narratives, and reports for a written record for each client Assign tasks for clients to complete and follow up with clients to ensure the tasks were completed Coordinate counseling, drug treatment, parenting classes, and other services for clients based on client's needs and follow up with clients to ensure participation in services. Act as a liaison between clients, attorneys, court officials, service providers, and other agency officials. Determined the actions to be taken to remove or lessen an immediate or ongoing threat to the safety of a child Assist with training and mentoring of new employees. Develop and maintain professional relationships with legal officials, law enforcement officers, school officials and medical professionals Show less



Studio Movie Grill

• United States
• Entertainment Providers
• 400 - 500 Employee

• Team Leader

  • Mar 2004 - Feb 2007

  Take orders, serve guests, and handle customer complaints Serve as team leader and train new employees Accept cash and credit payments, averaging $3000/day Take orders, serve guests, and handle customer complaints Serve as team leader and train new employees Accept cash and credit payments, averaging $3000/day



Office of Senator Craig Estes

• Intern

  • Aug 2006 - Nov 2006

  Communicated with constituents through phone, fax, email and mail Researched solutions to constituent concerns Communicated with legislative liaisons from several Texas Administrative agencies Communicated with constituents through phone, fax, email and mail Researched solutions to constituent concerns Communicated with legislative liaisons from several Texas Administrative agencies