Experience

Viking Utility

• United States
• Construction
• 1 - 100 Employee

• Human Resources Manager

  • Jun 2023 - Present



Bolay Fresh Bold Kitchen

• United States
• Restaurants
• 100 - 200 Employee

• Talent Acquisition Specialist

  • Jul 2021 - Jun 2023

  Inspiring our team to be the best versions of themselves through our extraordinary culture. Selecting amazing team members that represent our values and are ready to revolutionize the industry. Inspiring our team to be the best versions of themselves through our extraordinary culture. Selecting amazing team members that represent our values and are ready to revolutionize the industry.



CHAMPION UTILITY BILLING SERVICES

• Florida, United States

• Billing Specialist

  • Aug 2020 - Jul 2021

  ▪ Fosters a teamwork environment conducive to positive dialogue throughout the company. Personal efforts have been recognized by leadership for outstanding performance and quick learning skills. ▪ Manages a variety of commercial and residential properties' billing. ▪ Gathers bills, usage trends, move-in and move-out dates in order to complete monthly billing cycles. ▪ Utilization of different Automated Metering Systems (AMS) such as INOVONICS and CERENITI to ensure usages are accurate and report any abnormal activity to responsible parties. Show less



Apollo Retail Specialists

• United States
• Retail
• 400 - 500 Employee

• On-boarding Specialist

  • 2019 - 2020

  ▪ Guided the startup and management of HR local recruiting programs. Worked with senior management to create HR policies and procedures; recruit employees; and develop orientation, training and incentive programs. ▪ Responsible for recruiting, on-boarding and training all dealership management, sales and service on all aspects of Automatic product in area of responsibility (South Eastern, United States). ▪ Managed all Automatic related dealership activity through monthly/bi-monthly visits. ▪ Generated sales to end-users/customers through training and marketing support. Show less



Avis Budget Group

• United States
• Travel Arrangements
• 700 & Above Employee

• Operations Manager

  • Jan 2019 - Dec 2019

  ▪ Interviewed, hired, trained, mentored, and supervised more than 40 personnel conducting daily station operations. ▪ On-boarded and trained new managers and other integral employees. ▪ Responsible for scheduling, planning, projections, budgeting and cost control. ▪ Oversaw specialty accounts, VIP accounts and corporate clients. ▪ Achieved a steady increase of daily revenue and station customer satisfaction scores significantly through HR activities related to customer service execution. ▪ Provided tactical and operational management support to company leadership on human resource programs and initiatives. Aided in the implementation of policies and programs in compensation, benefits, training, associate relations and management development. ▪ Tasked with providing counsel to company leadership in handling of HR issues. ▪ Daily involvement with Union contracts and procedures established for each work group. Monitored attendance, schedules and disciplinary actions. Show less



JetBlue

• United States
• Airlines and Aviation
• 700 & Above Employee

• Airport Operations Supervisor

  • 2015 - 2019

  ▪ Oversaw operational areas including gates, lobby, ticket counter, baggage, and hotel accommodations related to 150+ employees and 120+ daily flights in Fort Lauderdale, FL. Investigated and resolved area safety, procedures, and incident/complaint issues. Worked with other supervisors and managers to facilitate operational tasks. ▪ Interviewed, selected and trained Airport Operations Agents and provided leadership and throughout the operation. ▪ Responsible for scheduling, staff control, operation projects, coaching, staff briefings, reports and operational planning. ▪ Certified as a Ground Security Coordinator (GSC) and Complaint Resolution Officer (CRO). Show less



Copa Airlines

• Panama
• Airlines and Aviation
• 700 & Above Employee

• Passenger Service Lead

  • 2012 - 2015

  Worked with senior management to create local HR policies and procedures; recruited employees and developed orientation, training and incentive programs Trained and on-boarded new hires helping station achieve the network's largest reduction of controllable delays in 2013 and 2014. Directed all ticketing, check-in, boarding, distressed customer hotel assignments, and baggage services using computerized reservations system (SHARES) and other computer systems assisted by eight staff per shift. Became a SHARES reservation system power user, tasked with resolving the most difficult issues. Show less



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Server

  • 2011 - 2012

  Back of the house operations such as: stocking, inventory, organizing meal delivery service. Quick service in the food & beverage department at the Disney's All Star Movies Resort. Breakfast and lunch station set-up. Taking and delivering food servings. Back of the house operations such as: stocking, inventory, organizing meal delivery service. Quick service in the food & beverage department at the Disney's All Star Movies Resort. Breakfast and lunch station set-up. Taking and delivering food servings.