Experience

Skill Struck

• United States
• E-learning
• 1 - 100 Employee

• Technical Support Specialist

  • Jun 2021 - Present

• Customer Support Representative

  • May 2021 - Present



JLL

• United States
• Real Estate
• 700 & Above Employee

• Service Center Representative

  • Oct 2019 - May 2021



Rally Health

• United States
• Health, Wellness & Fitness
• 200 - 300 Employee

• Customer Success Manager

  • Mar 2018 - Jul 2019

  Exceeded expectations in CSR role and was promoted to a Customer Success Manager. Aided in decreasing escalated caseload over 80% around peak season. Analyzed claims and API files for case resolution using Salesforce. Followed strict HIPAA regulations. Assisted with developing more efficient workflows for the team. Achieved "Most improvement Bonus" for the company in 2019. Troubleshooted technical issues with accounts. Exceeded expectations in CSR role and was promoted to a Customer Success Manager. Aided in decreasing escalated caseload over 80% around peak season. Analyzed claims and API files for case resolution using Salesforce. Followed strict HIPAA regulations. Assisted with developing more efficient workflows for the team. Achieved "Most improvement Bonus" for the company in 2019. Troubleshooted technical issues with accounts.



Ieros LLC

• Denver, Colorado, United States

• Key Supervisor

  • May 2016 - Mar 2018

  Promoted to Key Supervisor after achieving sales goals and building customer rapport. Created a more efficient daily inventory process. Opened/Closed store and generated "End of Day" reports. Developed new training program for on-boarding employees. Trained and managed over 10 employees at a time. Ensured excellent client rapport. Promoted to Key Supervisor after achieving sales goals and building customer rapport. Created a more efficient daily inventory process. Opened/Closed store and generated "End of Day" reports. Developed new training program for on-boarding employees. Trained and managed over 10 employees at a time. Ensured excellent client rapport.



Professional Bureau of Collections of Maryland Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Collection Manager Trainee

  • Mar 2015 - Feb 2016

  Top performer on structuring and maintaining payment plans to improve customer's credit line. Managed a high volume of incoming calls daily while utilizing time management skills. Complied to strict state and federal collection laws. Researched debtors using skip-trace methods. Top performer on structuring and maintaining payment plans to improve customer's credit line. Managed a high volume of incoming calls daily while utilizing time management skills. Complied to strict state and federal collection laws. Researched debtors using skip-trace methods.