I had the distinct honor of working with Jai across different roles and teams for almost four years. During that time, she proved to be one of the greatest assets on each team where she served. Her sharp mind, technical aptitude, and interpersonal skills set her up for success from the start, making her a force to be reckoned with. She has an infectious personality that makes her the life of the party in team calls—such that her absence was immediately felt if she was out of office or when she moved to another team. She joined a support org that had little in the way of structured training materials, yet she jumped right into the fire to learn the role and do the job. In no time, she was teaching newer teammates how it was done right. In fact, she went on to develop one of the most thorough and helpful onboarding programs I've seen, which has been instrumental in building up a world-class support org with stellar customer satisfaction. What amazes me most is her insatiable desire to learn more and continue growing wherever she goes. She is recognized as a go-to expert in many areas and topics, with a remarkable talent for sharing her knowledge and experience with anyone who needs a helping hand. And she makes it fun to learn! When I moved to another part of the company, I strongly recommended her for that team when a role came open, and I enjoyed working directly with her once again when she made the move. She stands out as a stellar leader and example to follow, and an influential team player all around. I'm thankful for the time I had working with her and know without a doubt that she will bring that same work ethic and success to everything she puts her hand to.

I have been in a leadership role and eventually became a manager of the Recurly support team over the course of 2016-2021. One of the benefits of being in a leadership role was witnessing your colleagues grow and be major contributors to not only our team but the entire organization, which Jai has accomplished. Working alongside Jai and being her manager, was nothing short of a blessing. Her work ethic and her desire to ensure everyone on the team succeeded ensured the support team had a +96% CSAT score for an ongoing 3years. Her smile and warmth make her very impactful as a Product trainer, as it is very inviting and encouraging. She is a natural teacher and her drive to ensure the team is successful and herself will be very contagious amongst the team. We hired Jai because I knew she would be a Tech Support Rockstar and she definitely was! Jai easily climbed the ranks from Tier 1 to Tier 3 over the course of 2years, but we realized that she had a passion for teaching and creating documentation. Jai created the very first onboarding program for just our small support team of 25+ users. It was such a success that other Managers from different departments realized how impactful this product training could be. From here she got promoted out of the support team and earned her Senior Technical Product trainer in documentation and Training role. Jai’s strengths are identifying training needs, developing training programs, offering structured learning experiences, and evaluating the effectiveness of her programs. Only someone in this role can truly understand the major undertaking of this task. Jai also has had vendor management roles and has worked with our Learning Management System vendor to develop all training materials as well as being the main internal product trainer for our entire organization's employees. Thank You, Jai for always ensuring that you and your colleagues are enabled to be successful in their daily roles. Your contributions are endless and go beyond just one single team.

I had the distinct honor of working with Jai across different roles and teams for almost four years. During that time, she proved to be one of the greatest assets on each team where she served. Her sharp mind, technical aptitude, and interpersonal skills set her up for success from the start, making her a force to be reckoned with. She has an infectious personality that makes her the life of the party in team calls—such that her absence was immediately felt if she was out of office or when she moved to another team. She joined a support org that had little in the way of structured training materials, yet she jumped right into the fire to learn the role and do the job. In no time, she was teaching newer teammates how it was done right. In fact, she went on to develop one of the most thorough and helpful onboarding programs I've seen, which has been instrumental in building up a world-class support org with stellar customer satisfaction. What amazes me most is her insatiable desire to learn more and continue growing wherever she goes. She is recognized as a go-to expert in many areas and topics, with a remarkable talent for sharing her knowledge and experience with anyone who needs a helping hand. And she makes it fun to learn! When I moved to another part of the company, I strongly recommended her for that team when a role came open, and I enjoyed working directly with her once again when she made the move. She stands out as a stellar leader and example to follow, and an influential team player all around. I'm thankful for the time I had working with her and know without a doubt that she will bring that same work ethic and success to everything she puts her hand to.

I have been in a leadership role and eventually became a manager of the Recurly support team over the course of 2016-2021. One of the benefits of being in a leadership role was witnessing your colleagues grow and be major contributors to not only our team but the entire organization, which Jai has accomplished. Working alongside Jai and being her manager, was nothing short of a blessing. Her work ethic and her desire to ensure everyone on the team succeeded ensured the support team had a +96% CSAT score for an ongoing 3years. Her smile and warmth make her very impactful as a Product trainer, as it is very inviting and encouraging. She is a natural teacher and her drive to ensure the team is successful and herself will be very contagious amongst the team. We hired Jai because I knew she would be a Tech Support Rockstar and she definitely was! Jai easily climbed the ranks from Tier 1 to Tier 3 over the course of 2years, but we realized that she had a passion for teaching and creating documentation. Jai created the very first onboarding program for just our small support team of 25+ users. It was such a success that other Managers from different departments realized how impactful this product training could be. From here she got promoted out of the support team and earned her Senior Technical Product trainer in documentation and Training role. Jai’s strengths are identifying training needs, developing training programs, offering structured learning experiences, and evaluating the effectiveness of her programs. Only someone in this role can truly understand the major undertaking of this task. Jai also has had vendor management roles and has worked with our Learning Management System vendor to develop all training materials as well as being the main internal product trainer for our entire organization's employees. Thank You, Jai for always ensuring that you and your colleagues are enabled to be successful in their daily roles. Your contributions are endless and go beyond just one single team.

I had the distinct honor of working with Jai across different roles and teams for almost four years. During that time, she proved to be one of the greatest assets on each team where she served. Her sharp mind, technical aptitude, and interpersonal skills set her up for success from the start, making her a force to be reckoned with. She has an infectious personality that makes her the life of the party in team calls—such that her absence was immediately felt if she was out of office or when she moved to another team. She joined a support org that had little in the way of structured training materials, yet she jumped right into the fire to learn the role and do the job. In no time, she was teaching newer teammates how it was done right. In fact, she went on to develop one of the most thorough and helpful onboarding programs I've seen, which has been instrumental in building up a world-class support org with stellar customer satisfaction. What amazes me most is her insatiable desire to learn more and continue growing wherever she goes. She is recognized as a go-to expert in many areas and topics, with a remarkable talent for sharing her knowledge and experience with anyone who needs a helping hand. And she makes it fun to learn! When I moved to another part of the company, I strongly recommended her for that team when a role came open, and I enjoyed working directly with her once again when she made the move. She stands out as a stellar leader and example to follow, and an influential team player all around. I'm thankful for the time I had working with her and know without a doubt that she will bring that same work ethic and success to everything she puts her hand to.

I have been in a leadership role and eventually became a manager of the Recurly support team over the course of 2016-2021. One of the benefits of being in a leadership role was witnessing your colleagues grow and be major contributors to not only our team but the entire organization, which Jai has accomplished. Working alongside Jai and being her manager, was nothing short of a blessing. Her work ethic and her desire to ensure everyone on the team succeeded ensured the support team had a +96% CSAT score for an ongoing 3years. Her smile and warmth make her very impactful as a Product trainer, as it is very inviting and encouraging. She is a natural teacher and her drive to ensure the team is successful and herself will be very contagious amongst the team. We hired Jai because I knew she would be a Tech Support Rockstar and she definitely was! Jai easily climbed the ranks from Tier 1 to Tier 3 over the course of 2years, but we realized that she had a passion for teaching and creating documentation. Jai created the very first onboarding program for just our small support team of 25+ users. It was such a success that other Managers from different departments realized how impactful this product training could be. From here she got promoted out of the support team and earned her Senior Technical Product trainer in documentation and Training role. Jai’s strengths are identifying training needs, developing training programs, offering structured learning experiences, and evaluating the effectiveness of her programs. Only someone in this role can truly understand the major undertaking of this task. Jai also has had vendor management roles and has worked with our Learning Management System vendor to develop all training materials as well as being the main internal product trainer for our entire organization's employees. Thank You, Jai for always ensuring that you and your colleagues are enabled to be successful in their daily roles. Your contributions are endless and go beyond just one single team.