Experience

Brandman University, Part of the Chapman University System

• Learning Management System Administrator

  • Oct 2019 - Present

  Administer and provide support for the university’s Blackboard Learning Management System. Coordinate with vendors and internal teams to upgrade academic production environments. Work within the LMS’s PostgreSQL database to provide reports to the university on course, student, and faculty information. Work with course developers and instructional designers to build course shells for deployment. Execute and manage backend course building for approximately 4,000 courses a year. Build automation tools to manage course creation and enrollments. Execute and manage course enrollments for approximately 12,000 students and 1,000 faculty. Build custom Blackboard themes using HTML and CSS. Show less

• Academic Technology Support Specialist

  • Dec 2016 - Oct 2019

  Administer and provide support for the university’s Blackboard Learning Management System. Coordinate with vendors and internal teams to upgrade and migrate academic production environments. Work within the LMS’s PostgreSQL database to provide reports to the university on course, student, and faculty information. Work with course developers and instructional designers to build course shells for deployment. Execute and manage backend course building for approximately 4,000 courses a year. Build automation tools to manage course creation and enrollments. Execute and manage course enrollments for approximately 12,000 students and 1,000 faculty. Build custom Blackboard themes using HTML and CSS. Show less

• Campus Support Technician

  • Sep 2014 - Dec 2016

  Plan and execute academic computer deployments. Utilize SCCM to administer staff, classroom and lab desktop deployments. Conduct preventative maintenance campus visits to ensure campus technology is operational. Serve as the primary technical resource for MacOS, and mobile platforms. Provide support to faculty and students for classroom technologies including desktops, projectors, and teleconferencing systems including Cisco TelePresence, Adobe Connect, and GoToMeeting. Provide support to students with online academic technologies including Blackboard, and MyAccess, and LiveText. Show less

• Procurement and Records Technician

  • Jun 2013 - Sep 2014

  Maintain telecommunication records, and pay telecom invoices for all campuses. Pay all Brandman I.T. invoices. Assist in the procurement process for University technology requests, and facilitate the purchases. Serve as a backup for the Brandman Service Desk at the main offices, and offsite campuses.

• Records Management/Telecom Assistant

  • Sep 2011 - Jun 2013

  Maintain telecommunication records, and pay telecom invoices for all campuses. Pay all of Brandman I.T. invoices and process I.T. purchase requests. Serve as a backup for the Brandman Service Desk.

• Night Monitor

  • Aug 2009 - Sep 2011

  Prepare evening classes. Troubleshoot campus technological issues, and act as a liaison between the campus and the I.T. department. Assist and train students with WebAdvisor, Blackboard, and eCollege. Assist students with enrollment and registration. Maintain and enter student enrollment records. Assist faculty with equipment during the evening classes. Schedule, and reserve rooms for Brandman staff, administrators, faculty, and third parties.