Experience

London Stone Securities

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Head of Equities & Derivatives

  • Mar 2015 - Feb 2016

  London, United Kingdom + Managing team manager whose sub teams acquire and manages clients, maximizing profitability of existing relationships and ensure that clients receive an exceptional quality of service on a day to day basis. + Primarily responsible for ensuring that client records and systems are accurate and run properly, taking any reasonable steps to remedy errors and report any deficiencies. + Providing investment support work and working with a number of internal and external service… Show more + Managing team manager whose sub teams acquire and manages clients, maximizing profitability of existing relationships and ensure that clients receive an exceptional quality of service on a day to day basis. + Primarily responsible for ensuring that client records and systems are accurate and run properly, taking any reasonable steps to remedy errors and report any deficiencies. + Providing investment support work and working with a number of internal and external service providers. A core output being in the recruitment and retention of High Net Worth Clients, through direct means as well as through intermediary channels, in order to support the achievement of business plan targets. + Identifying new opportunities and develop business , creating a history of both incremental growth from existing accounts as well generating and converting new clients.

• Equities & Derivatives - Head of Strategy

  • Sep 2014 - Mar 2015

  London, United Kingdom + Ensuring delivery of appropriate research solutions and delivery of high quality analysis to stakeholders + Provide support and insight to relevant working parties, synthesizing output and gaining consensus + Broad understanding of the market drivers, challenges and opportunities impacting strategies and priorities, enabling them to position solutions and ideas which take these into account + Delivering high quality outputs and deliverable's which are commercially… Show more + Ensuring delivery of appropriate research solutions and delivery of high quality analysis to stakeholders + Provide support and insight to relevant working parties, synthesizing output and gaining consensus + Broad understanding of the market drivers, challenges and opportunities impacting strategies and priorities, enabling them to position solutions and ideas which take these into account + Delivering high quality outputs and deliverable's which are commercially focused and value adding



Admirals

• Estonia
• Financial Services
• 400 - 500 Employee

• Client Relationship Manager

  • Nov 2013 - Apr 2014

  + Acted as a key support component of the client relationship and seek to leverage client’s resources through an effective client contact management approach. + Supported all aspects of client service, looking to improve the strength and quality of the service with a particular focus on improving the client experience. + Worked to target prospects and prepare a key targets list. Helped prepare sales and marketing plans including campaigns and tactical activities. + Built a… Show more + Acted as a key support component of the client relationship and seek to leverage client’s resources through an effective client contact management approach. + Supported all aspects of client service, looking to improve the strength and quality of the service with a particular focus on improving the client experience. + Worked to target prospects and prepare a key targets list. Helped prepare sales and marketing plans including campaigns and tactical activities. + Built a comprehensive knowledge of key products relevant to client’s market, as well as a deep working knowledge of products offered by the broader firm. Show less



London Stone Securities

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Operations Manager

  • Aug 2010 - Dec 2013

  London, United Kingdom + Reviewed existing processes and practices to identify and implement continuous improvement.. Develop streamlined and standardised administration processes and procedures in accordance. + Responsible for the maintenance and execution of business strategies aligned at a commercial level to ensure positive consumer outcomes. Managed team across the full employee life cycle, demonstrating the ability to motivate and drive performance through others. + Project and change experience,… Show more + Reviewed existing processes and practices to identify and implement continuous improvement.. Develop streamlined and standardised administration processes and procedures in accordance. + Responsible for the maintenance and execution of business strategies aligned at a commercial level to ensure positive consumer outcomes. Managed team across the full employee life cycle, demonstrating the ability to motivate and drive performance through others. + Project and change experience, with experience of business re-mediation and technology change. The ability to analyse and improve processes to drive continuous improvement. Ensured effectiveness, robustness and transparency of the operations processes by analysis of KPI’s and drive continuous process improvements + Managing the activity and capacity levels of all areas of the business and allocating resources where needed and be aware of time frame deadlines and seasonal trends to ensure the operation of the business is all in order Show less



Central Markets

• United Kingdom
• Investment Management
• 1 - 100 Employee

• Equities & Derivatives - Sales Manager

  • May 2009 - May 2010

  + Facilitated change processes to meet the needs of the business as it evolved. Challenged the 'status quo' constructively and develop practical solutions to optimise resources and improved internal operations + Pipeline reporting taking ownership issuing commercial reports and conducted data analysis of progress and conversion rates against sales targets. Support research around individual bids and target identification + Developed and maintained a repository for competitor… Show more + Facilitated change processes to meet the needs of the business as it evolved. Challenged the 'status quo' constructively and develop practical solutions to optimise resources and improved internal operations + Pipeline reporting taking ownership issuing commercial reports and conducted data analysis of progress and conversion rates against sales targets. Support research around individual bids and target identification + Developed and maintained a repository for competitor analysis and maintaining the data. Created process for ensuring that a debrief that helped turn feedback into actions plans to continuously improve performance + Ensured that sales programs are delivered efficiently and effectively through targeted resourcing, strong people management and quality control. Promoted accountability of sales actions so that its impact is measured in terms of business focused metrics. Show less



Gazprom

• Oil and Gas
• 700 & Above Employee

• Strategy Analyst

  • May 2005 - Apr 2009

  + Inputting into definition of strategic road maps as well as execution against them + Understanding the key drivers influencing clients requirements and interpreting how this may impact objectives and focus of support + Managed the market intelligence function to ensure that the needs of the organisation were met in a timely, cost efficient manner + Interpreted and correlated a wide range of business performance measures, and presented information to an audience in a… Show more + Inputting into definition of strategic road maps as well as execution against them + Understanding the key drivers influencing clients requirements and interpreting how this may impact objectives and focus of support + Managed the market intelligence function to ensure that the needs of the organisation were met in a timely, cost efficient manner + Interpreted and correlated a wide range of business performance measures, and presented information to an audience in a logical and understandable way Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Client Relationship Manager

  • Oct 2002 - Mar 2005

  + Led, both operationally and strategically the sales business unit whilst promoting harmony and best practice across the division + Created a culture and environment that allowed for consistently outstanding customer outcomes and increasing business profitability + Maintained high levels of colleague satisfaction, productivity and quality; whilst relentlessly striving to improve the service and customer experience + Implemented and established internal sales procedures and… Show more + Led, both operationally and strategically the sales business unit whilst promoting harmony and best practice across the division + Created a culture and environment that allowed for consistently outstanding customer outcomes and increasing business profitability + Maintained high levels of colleague satisfaction, productivity and quality; whilst relentlessly striving to improve the service and customer experience + Implemented and established internal sales procedures and product training programmes, successfully growing the sales team. Assisting throughout the transaction life cycle - from initial idea, through acquisition process, during ownership and where necessary the exit, working with relevant third parties. Show less