Experience

CROWNE PLAZA BENGALURU

• India
• Hospitality
• 1 - 100 Employee

• Assistant Manager Reservation

  • Apr 2012 - Present

  • Heading reservation department as Assistant Reservation Manager and Checking Cancellation and Non-Guaranteed reservation on a daily basis. • Responsible for OXI Balancing and monitoring reservation which is not interfaced to PMS. • Responsible for making daily pickup report in IBP and forecasting for the future dates. • Responsible for updating and analyze STR report weekly and monthly basis to understand the market penetration. • Checking No-Show reservation and ensure that the retention is charged as per the hotel policy • Responsible for a periodic check of rate parity in all OTA website and updating IHG global data update team in case of any rate parity issue. • Managing all OTA website to ensure that the rooms and rates are available to book. • Responsible for conducting departmental training for Front Office, iGrade and iHost. • Monitoring competition rate and highlighting the same in revenue meeting. Also discuss rates with Associate Director Revenue, DOSM and GM in revenue meeting and updating the same in Holidex. • Responsible for making weekly revenue report for revenue meeting • Responsible for month end submission and mid-month forecast submission through IBP to corporate office on time and month end report (MTFR) • To ensure that all reservation and front office staffs are aware of the market segments and the market segments are attached correctly to all the reservations for accurate Budget forecast. • Managing HCM in marline and updating all required details in order to keep the hotel HCM rating to 800 at any given time. • Business Club Champion (Bookers Loyalty Program). • Assisting sales in updating RFP, monitoring the RFP status and uploading the rates in Holidex. • Assisting Associate Director Revenue in budgeting, forecasting and other revenue management related activities. • To attend all Hotel’s Training as given by the management and To strictly adhere to hotel’s policy on confidentiality and ethics. Show less



ibis Bengaluru Hosure Road

• India
• Hospitality
• 1 - 100 Employee

• Reservation Executive

  • Jul 2011 - Mar 2012

  • Part of the pre-opening team and heading reservation department as reservation executive. • Responsible for setting the reservation department and Pre-opening market mix. • Responsible for recruiting suitable candidates for reservation department. • Responsible for setting SOP as per the hotel standards. • Establish Corporate negotiated Consortia Rates and wholesale Rate Strategy. • Working on TARS Channel Manager • Responsible for OTA Contracting, web content management and GDS content benchmarking. • Responsible for maintaining all Rate Contract (RFP & LNR) confidentially. • To coordinate with the sales department and updating the new business lead and the new events happening in the city • Marketplace Supply & Trend Analysis. • Creation & management of special offer pages along with yearly promotions across all distribution channels as well as targeted source marketing • Set up & training of reservation department. • Promotions with online travel agents, consortia’s & hotel loyalty program as well. Show less



The Zuri Hotels & Resorts

• Reservation Executive

  • Jan 2009 - Feb 2011

  • Part of preopening team and heading reservation department as reservation executive • Responsible for setting reservation department and SOP as Reservation Executive. • Responsible for Training front office and reservation department. • Handling email and monitoring the online reservation. • Responsible for managing inventory and rates in all OTA’s and online channels. • Handling group reservations and heading pre-con meeting to ensure all the information regarding group is shared with the operational department. • Making Revenue report and participating in Revenue Meeting on a weekly basis. • Maintaining Regional Sales productivity and supporting sales department on updating hotel position, new business lead and new events happening in the city. • Makes conscious and continuous endeavor to meet new clients and maintain congenial relationship with existing clients • To maintain good relations with present and prospective clients Additional Job Responsibility: • Heading CRS Department as Reservation Executive • Handling reservation for 5 Hotels in India • Brand and property sales promotions for all 5 hotels in India • Responsible for the maximizing productivity and revenue from CRS department for all 5 hotels. • Coordinating with all the travel agent to generate maximum room night from CRS • Taking part in revenue meeting and discussing the daily pickup and groups Show less


ITC Fortune Select Trinity
• Reservation Assistant

  • Dec 2007 - Jan 2009