Jahnavi Dhupam
eService officer at Knoah Solutions- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Hyderabad, Telangana, India, IN
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Experience
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Knoah Solutions
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United States
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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eService officer
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Nov 2020 - Present
International chat, handling customer's account through customer care application, escalating the issues depending upon the severity. International chat, handling customer's account through customer care application, escalating the issues depending upon the severity.
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Genpact
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United States
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Business Consulting and Services
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700 & Above Employee
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Process Associate
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Feb 2018 - Aug 2019
Working with crm and various products to manage, review, troubleshoot customers issues through calls and chats, escalating high level incidents to appropriate teams. Working with crm and various products to manage, review, troubleshoot customers issues through calls and chats, escalating high level incidents to appropriate teams.
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Education
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2012 - 2016
Vignan's Nirula Institute of Technology & Science for Women, Vign avenue, Palakaluru Road , PIN-522 005(CC-NN)
Bachelor of Technology - BTech, Information Technology
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