Experience

Boca Tech and Automation

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Installer

  • Dec 2016 - Mar 2023

  United States Boca Theater & Automation Installer – Job Description Boca Theater & Automation is a full-service consumer electronic systems integration company providing design, installation, and support of a wide variety of electronic systems to residential and commercial clients. - Performs equipment set-up, testing, maintenance, installation, calibration and repair of the most exquisite low voltage systems such as audio and video, home networking, and home automation. - Showcase experience… Show more Boca Theater & Automation Installer – Job Description Boca Theater & Automation is a full-service consumer electronic systems integration company providing design, installation, and support of a wide variety of electronic systems to residential and commercial clients. - Performs equipment set-up, testing, maintenance, installation, calibration and repair of the most exquisite low voltage systems such as audio and video, home networking, and home automation. - Showcase experience with networking technology, routers, WiFi and wireless security implementation, and be HDMI and extending devices, basic security, and camera DVR’s - Take active interest in understanding intricate systems of electronic components - Work with common hand tools (screwdriver, wire cutter, soldering iron) to repair wiring installations in the field - Take direction from Lead Installer and Senior members of the BTA team on and off the job site. Job Qualifications - 3 - 5 years field experience installing and servicing residential technology systems. Must have installation and service related responsibilities. - Experience installing both hard-wired and wireless systems. - Must be familiar with construction principles and how to effectively install hard-wired systems in both new and existing homes. - Must be able to demonstrate efficient use of tools of retrofit installation such fish tape, glow-rods, levels, sheetrock saws, etc. - Must have experience trouble-shooting existing systems isolating and repairing systems. - Must be able to use effectively voltage/ohm meters to install and trouble-shoot. - Must be able to work in confined areas such as crawlspaces and attics. - Excellent troubleshooting and problem-solving skills. - Able to lift at least 50 lbs. of objects/boxes and climb ladders. - Must be self-motivated when working alone, but able to work with and lead a team. Show less



Carnival Cruise Line

• Travel Arrangements
• 700 & Above Employee

• Guest Solutions Support Specialist

  • May 2013 - Sep 2015

  Guest Solutions handles incoming calls on existing FIT and group bookings from travel partners, direct consumers and internal staff members. Internal calls from FIT/Group Sales, Arise, CVS, PVP etc. to the Guest Solutions are primarily due to lack of access to perform required functions or occasionally for knowledge based inquiries. It is the responsibility of this team to provide detailed and accurate information to the staff by coaching them on where to locate the information if it is a… Show more Guest Solutions handles incoming calls on existing FIT and group bookings from travel partners, direct consumers and internal staff members. Internal calls from FIT/Group Sales, Arise, CVS, PVP etc. to the Guest Solutions are primarily due to lack of access to perform required functions or occasionally for knowledge based inquiries. It is the responsibility of this team to provide detailed and accurate information to the staff by coaching them on where to locate the information if it is a question that could have been found within our resources such as the Internet, Intranet, SharePoint, etc. This team is empowered (while working within company guidelines) to make key decisions and provide guidance to all callers on disposition of service, penalty, administration fee, waivers, rate protection and option/payment extensions or other complex scenarios to avoid escalation. The goal of this team is to turn each call into a success story without the need to escalate. The ideal candidate for this position is someone that stays cool in a tight situation, thinks outside the box and is able to find a solution that benefits everyone involved. Was (PVP) Personal Vacation Planner Direct Outbound Sales Providing Funtastic Cruise Vacations!!! From May 2013 to February2014 Show less



Credomatic Of Florida Inc

• Relationship Manager

  • Apr 2010 - Apr 2011

  Dadeland • Marketing and territory management • Sold directly to Merchants and prepared bids for commercial clients in the merchant industry. • Organized production schedules. • Managed finances, implementing procedures to improve the company’s bottom line. • Customer service, specifically conflict resolution with clients. • Cultivated client relationships, increasing customer satisfaction and repeat sales.. • Followed up with clients and provided customer services throughout their… Show more • Marketing and territory management • Sold directly to Merchants and prepared bids for commercial clients in the merchant industry. • Organized production schedules. • Managed finances, implementing procedures to improve the company’s bottom line. • Customer service, specifically conflict resolution with clients. • Cultivated client relationships, increasing customer satisfaction and repeat sales.. • Followed up with clients and provided customer services throughout their contracts. Show less



Total Merchant Services

• United States
• Financial Services
• 1 - 100 Employee

• Relationship Manager

  • Apr 2009 - Apr 2010

  • Marketing and territory management • Sold directly to Merchants and prepared bids for commercial clients in the merchant industry. • Organized production schedules. • Managed finances, implementing procedures to improve the company’s bottom line. • Customer service, specifically conflict resolution with clients. • Cultivated client relationships, increasing customer satisfaction and repeat sales.. • Followed up with clients and provided customer services throughout their… Show more • Marketing and territory management • Sold directly to Merchants and prepared bids for commercial clients in the merchant industry. • Organized production schedules. • Managed finances, implementing procedures to improve the company’s bottom line. • Customer service, specifically conflict resolution with clients. • Cultivated client relationships, increasing customer satisfaction and repeat sales.. • Followed up with clients and provided customer services throughout their contracts. Show less



Royal Caribbean Group

• United States
• Travel Arrangements
• 700 & Above Employee

• Corporate meetings and Incentive Business Sales Representative

  • 2001 - 2006

  Royal Carribean Cruise Lines Experience: • I negotiated contracts with key accounts worth up to 3.5 million dollars. • I negotiated, Quoted, and closed sales for Corporate Meetings and Incentive Business for groups in excess of 101 staterooms, and half ship charters. • I received and/or placed telephones calls to Incentive Houses/Travel companies, Corporate Direct clients. • I emphasized marketable features/benefits to persuade customers to book Royal Caribbean / Celebrity business. • I interpreted price… Show more Experience: • I negotiated contracts with key accounts worth up to 3.5 million dollars. • I negotiated, Quoted, and closed sales for Corporate Meetings and Incentive Business for groups in excess of 101 staterooms, and half ship charters. • I received and/or placed telephones calls to Incentive Houses/Travel companies, Corporate Direct clients. • I emphasized marketable features/benefits to persuade customers to book Royal Caribbean / Celebrity business. • I interpreted price requirements from Revenue Management and calculates cost to produce maximum yields that meet clients need while meeting or exceeding revenue goals. • I qualified clients’ needs and presented alternatives in order to secure the business. • I made outbound follow up calls on expired options or options about to expire. • I handled inbound sales leads, and convert calls into sales. • I worked with outside sales representatives to keep them informed of account activities and close the business. • I was responsible for creating product awareness and educating accounts on Royal Caribbean/Celebrity Cruises. • When it was necessary, I facilitated in carrying out site inspections in order to close on potential business. • I have the ability to accurately and efficiently manage general office functions. • I was responsible for handling multiple tasks simultaneously in a fast paced office environment. • I built long lasting relationships with clients (CEO’s and Presidents’ of corporations.) • I can work with high levels of multi-tasking and decision making. • I’m fluent in most computer programs Show less



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Sales Supervisor

  • 1996 - 2001

  • Supervisor of Quality and Training Department • Inbound / Outbound Telemarketing • Customer Service • Direct Sales • Coordinating Reports (MS Office, Cosmos, TCS, CMS and Prism) • Auditing Accounts i.e. Quality and operational sales standards • Data Entry •… Show more • Supervisor of Quality and Training Department • Inbound / Outbound Telemarketing • Customer Service • Direct Sales • Coordinating Reports (MS Office, Cosmos, TCS, CMS and Prism) • Auditing Accounts i.e. Quality and operational sales standards • Data Entry • Conducting and organizing meetings / Conference calls • Corporate training / Coaching and development • Company travel / Expense Reporting • Developing Training manuals, QA management manuals, QA Scan forms and legends (United States Census) Positions held: Telemarketing Service Representative (Ameritech) Quality Assurance Representative (Ryder) Lead Telemarketing Service Representative / Reports coordinator (Ryder) Force Desk (Ryder) Administrative Assistant / Quality Engineer (U.S. Census) Quality Assurance Supervisor ( AT&T 0300 / Ryder) Operations Supervisor (AT&T Project X/ AVAYA) Show less