Experience

Source Technologies

• United States
• Financial Services
• 1 - 100 Employee

• Customer Technical Support

  • Aug 2021 - Present

  Responds to initial customer calls for technical support while maintaining required log details within the call handling system. Collaborates with business partners to resolve end user issues through customer service. Determines and executes specific courses of actions based off customer needs including escalations to the service provider or technical support level III. Responds to initial customer calls for technical support while maintaining required log details within the call handling system. Collaborates with business partners to resolve end user issues through customer service. Determines and executes specific courses of actions based off customer needs including escalations to the service provider or technical support level III.



Allstate

• United States
• Insurance
• 700 & Above Employee

• Customer Technical Support

  • Feb 2020 - Aug 2021

  Provided technological support for enterprise applications, hardware, and connectivity. Investigated and resolved issues reported by internal and external clients. Effectively demonstrated customer care principles through all interactions. Provided technological support for enterprise applications, hardware, and connectivity. Investigated and resolved issues reported by internal and external clients. Effectively demonstrated customer care principles through all interactions.



Celgard

• United States
• Plastics Manufacturing
• 100 - 200 Employee

• Manufacturing Technician

  • Mar 2018 - Feb 2020

  Performed optical tests according to standard operating and manufacturing procedures. Also provided support and training to faculty and staff on the proper use of campus technology. Performed optical tests according to standard operating and manufacturing procedures. Also provided support and training to faculty and staff on the proper use of campus technology.



Central Piedmont Community College

• United States
• Higher Education
• 700 & Above Employee

• Information Systems Technician

  • May 2017 - Mar 2018

  Troubleshooted common technical problems while assisting students and faculty on the use of technical resources and assignment. Troubleshooted common technical problems while assisting students and faculty on the use of technical resources and assignment.



Daimler Trucks or America

• Charlotte, North Carolina, United States

• Mechanic

  • May 2014 - May 2016

  Repaired mechanical and electrical issues on different models of Daimler Trucks. Performance quality-controlled assessment on vehicles prior to customer retrieval. Repaired mechanical and electrical issues on different models of Daimler Trucks. Performance quality-controlled assessment on vehicles prior to customer retrieval.