Experience

Cab Treasure

• United Kingdom
• Software Development
• 1 - 100 Employee

• Business Analyst

  • Oct 2022 - Present

  Karāchi, Sindh, Pakistan Working as a Business analyst - As a key player in our dynamic team, Dealing with clients from the USA, Canada, and Australia regions, making a global impact with every project. - Develop strong relationships with our valued clients. From the moment a client comes on board, I’ll be the go-to person, scheduling meetings and delving into their business needs. By gathering comprehensive information and expertly tailoring our cutting-edge software to perfectly suit their requirements. -… Show more Working as a Business analyst - As a key player in our dynamic team, Dealing with clients from the USA, Canada, and Australia regions, making a global impact with every project. - Develop strong relationships with our valued clients. From the moment a client comes on board, I’ll be the go-to person, scheduling meetings and delving into their business needs. By gathering comprehensive information and expertly tailoring our cutting-edge software to perfectly suit their requirements. - Eurosoft Tech, a product-based company, providing in-depth training and demonstrations to our esteemed clients. - Work closely with stakeholders, including end-users, managers, and clients, to craft documents outlining the business requirements - My role is to Bridge between our clients and our Development team. Understanding of client needs, and communicating these requirements with developers, setting up clear timelines, ensuring our clients the delivery of software. - Responsible for testing the software. Drawing upon your expertise in Software testing methods, creating test cases, and addressing any bugs or failures. - When the time comes to deliver the software, From websites to Customer applications and Dispatch Software, ensuring that each element aligns perfectly with the client's unique business requirements. Should any issues arise, escalate them to the developers.

• Senior Technical Support Consultant

  • Mar 2020 - Sep 2022

  Pakistan Dealing with UK, USA, Canada, Australia and Newzealand based clients. Providing the remote technical support on Fleet & Dispatch management for Windows and Cloud based Software. Monitor issues, follow up with clients through Voice calls and Emails . Responsible for Installation and configuration of Microsoft SQL Server, restore databases, create login users for database and giving rights accordingly. Alter database columns using query to make database up to client's… Show more Dealing with UK, USA, Canada, Australia and Newzealand based clients. Providing the remote technical support on Fleet & Dispatch management for Windows and Cloud based Software. Monitor issues, follow up with clients through Voice calls and Emails . Responsible for Installation and configuration of Microsoft SQL Server, restore databases, create login users for database and giving rights accordingly. Alter database columns using query to make database up to client's requirements Create auto backups using SQL Server. Integration of VOIP services like BT cloud phones, digital tapi, Panasonic, Samsung and Avaya. Configure and maintain the FTP Server and its protocols for call recordings. Configure the client's server machine with Dynamic DNS to use the database route statically. Port Forwarding of Draytek, BT Hub, Virgin and Talalk Routers. Configuration of SMS gateway Device(Dinstar) with dispatch system for the proper delivery of SMS to clients Online Payment Integration of Sum Up, Stripe and World Pay with Fleet & Dispatch Management Software. Responsible for ensuring "Above and Beyond" support is delivered to customers and that they are fully satisfied with the level of customer service delivered.



Optix Fiber

• Pakistan
• Technology, Information and Internet
• 1 - 100 Employee

• Infrastructure and Operations Engineer

  • Aug 2018 - Jan 2020

  Responsible for maintaining and monitoring GPON services in Karachi * Installation , configuration and management of the ONT,OLT,EDFA * Manage all the clients and assurity of the service quality100% * Team management and utilization of man power for 100% rapid response * Reporting on all infrastructure related issues to manager. * Implementation and testing ONT/ONU with all services (triple play). * Manage inventory of new and replaces equipment.



Optix Fiber

• Pakistan
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Network Support Engineer

  • Jan 2016 - Jun 2018

  Karāchi, Sindh, Pakistan Responsibilities: Deal technical queries of the valued clients related to FTTH(Fiber to the home) Data connectivity,Layer 2 & 3 connectivity. Provide Basic Network Troubleshooting and Configure Router of Customers Follow up with Operations team and Third party vendors over technical queries. Frequent, productive coordination with client over daily services delivery related issues. Conduct telephonic discussions with clients over their quires and concerns.Taking action to… Show more Responsibilities: Deal technical queries of the valued clients related to FTTH(Fiber to the home) Data connectivity,Layer 2 & 3 connectivity. Provide Basic Network Troubleshooting and Configure Router of Customers Follow up with Operations team and Third party vendors over technical queries. Frequent, productive coordination with client over daily services delivery related issues. Conduct telephonic discussions with clients over their quires and concerns.Taking action to resolve problems. Responding to e-mails, Researching technical issues, Learning about product updates and new technologies. Show less



Multinet Pakistan (Private) Limited

• Pakistan
• Telecommunications
• 500 - 600 Employee

• Network Support Engineer

  • Nov 2015 - Dec 2015

  Karāchi, Sindh, Pakistan Deal technical queries of the valued clients related to MPLS, Data connectivity, Layer 2 and Layer 3 connectivity. •Offer visits and on call technical solutions for Client’s LAN network to preserve client’s satisfaction. •Follow up with Operations team and Third party vendors over technical quires. •Frequent, productive coordination with client over daily services delivery related issues (via email and Phone). •Maintain and improve department performance by evaluating monthly… Show more Deal technical queries of the valued clients related to MPLS, Data connectivity, Layer 2 and Layer 3 connectivity. •Offer visits and on call technical solutions for Client’s LAN network to preserve client’s satisfaction. •Follow up with Operations team and Third party vendors over technical quires. •Frequent, productive coordination with client over daily services delivery related issues (via email and Phone). •Maintain and improve department performance by evaluating monthly performance dashboard. •Design presentation and chronology report of Global outage or Core connectivity issue to share with client. •Conduct telephonic discussions with clients over their quires and concerns. Prepare and deliver documentation of problem description, root cause analyses (RCA) and findings to appropriate escalation point. -Responding to e-mails. -Filing reports regarding product problems -Researching technical issues -Walking customers through solutions -Learning about product updates and new technologies -Taking action to resolve problems Show less



ZTE Corporation

• China
• Telecommunications
• 700 & Above Employee

• Trainee engineer

  • Jun 2015 - Sep 2015

  We are checking E1's status POIs Down DIUs/Circuits . Daily health check report of CS (Circuit switch) PS (Packet switch) USPP . Monitor KPI performance & maintenance. Alarm analysis and rectification. Communication protocols like SS7, H.248, BICC, ISUP, MAP, CAP, SCCP, SCTP, SIP. Network Entities like-3G MSC/VLR (Working Field)



QUBEE

• Bangladesh
• Technology, Information and Internet
• 100 - 200 Employee

• Technical Support Executive

  • Nov 2014 - May 2015

  Karāchi, Sindh, Pakistan •Technical support to consumer Customers regarding Slow Browsing, No Browsing, Camping, No Signal, Low Signal, SMTP, WiFi Issues. •Providing clear, concise, accurate and frequent communications to clients regarding their technical issues and actual root cause of the problems. •Monitoring the all the Base Transceiver Station performance through NMS (Network Monitoring System) all over Karachi, Lahore, Rawalpindi and Islamabad cities. Monitoring the Customer Premises Equipment (CPE - STATS… Show more •Technical support to consumer Customers regarding Slow Browsing, No Browsing, Camping, No Signal, Low Signal, SMTP, WiFi Issues. •Providing clear, concise, accurate and frequent communications to clients regarding their technical issues and actual root cause of the problems. •Monitoring the all the Base Transceiver Station performance through NMS (Network Monitoring System) all over Karachi, Lahore, Rawalpindi and Islamabad cities. Monitoring the Customer Premises Equipment (CPE - STATS Monitoring). •Ensuring Network Availability of Qubee's WiMAX by working with NOC to verify and follow up site status. Show less



AL MUNIR COMPUTERS LLC

• United Arab Emirates
• IT Services and IT Consulting

• Sales and Service Engineer

  • Mar 2014 - Jun 2014

  Office 4, Community 312, 6 Street, Khalid Bin Waleed Road - Bur Dubai - Dubai Sales supervisor as well as Network trainee engineer , Structured Cabling and provide networking solutions, Services and Consultancy , Networking set-up and Implementation , Initial hardware installation services , Ongoing maintenance and repair support.