Experience

Panesar Foods Limited

• United Kingdom
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Human Resources Manager

  • Jan 2020 - Present

  • Develop and implement HR strategies, systems, and initiatives aligned with the overall business strategy across the organisation (3 production plants).• Bridge management and employee relations (ER) by addressing demands, grievances, and employee feedback (monkey survey, suggestion box, department forum). • Manage the recruitment, selection process, and employee life cycle (onboarding to exit interview). • Introduced 9 new HR-related forms and amended 7 forms to stay up to date with HR legislation. • Nurture a positive working environment.• Covid coordinator and introduced Covid policy for the Company.• Mental Health First Aider - to help employees with mental health issues, wellbeing, and work-life balance. • Building talent pipeline and making my employer one of choice.• Monitor the department training matrix, and from employee dialogue, identifying not only training for the job but training for succession. • Improved absenteeism rate from 13.56 to 5.27 by introducing a new method of reporting and RTW policy.• Oversee and manage the performance appraisal system that drives high performance. • Provide decision support to the department managers through HR metrics.• Ensure legal compliance throughout human resources management. • Ensure employment legislation is followed decisively.• Coordinator – Panesar Foods ‘Health & safety Committee’ • Oversee and coordinate on First Aider, Mental Health First Aider, and Fire Marshal across all sites.



East End Foods Limited

• Food and Beverage Manufacturing
• 1 - 100 Employee

• Operations Manager

  • Aug 2013 - Dec 2019

  Job responsibilities include;• Contributes to creating and recommending strategic plans and reviews to achieve operational objectives. • Advice department managers to prepare weekly schedules to ensure that all areas are managed. • Liaise, negotiate and develop strong business relationships with the company’s food service customers. • Optimising business performance & efficiency and my extensive industry knowledge with proven business acumen. • Allocate and manage staff resources according to changing needs (maximum utilisation of labour). • Work with senior management to support the recruitment & selection process, induction training, development, and employee life cycle.• Arrange staff performance and attendance activities including absence, disciplinary, and grievance. • Continually improve and develop business performance within the constraints of legislation. • Writing financial reports and statements and conducting monthly reports of the KPIs for the department. • Coordinating the sales staff and external logistics companies. • Ensuring customers receive a high level of service within the time frame. • Meeting performance targets relevant to sales, wastage, and returned stock. • Monitoring health and safety procedures and government legislations to ensure they are adhered to within the organisation. • Provide support to managers, supervisors, and staff to help develop their skills and capabilities (training & development).



J Sainsbury Plc

• Customer Service Manager

  • Apr 2010 - Jul 2013

  Day to day planning for running the department smoothly, duties include;• Customer care policies, procedures, and handling complaints. • Training, coaching, and ongoing development of the team. • Co-ordinating with other departments to resolve issues. • Leading and managing a team by delegating tasks, monitoring the team's performance, wider management duties such as reporting to senior management. • Plans, prepares and devises work schedules.• Handling complaints and queries (from customers and staff).• Financial responsibilities (Till report).• Arranging promotional events.



Vision Business Solutions

• Business Advisor

  • Jan 2008 - Mar 2010

  This position involves;• advising and signposting for small enterprises and individuals within the local community. • People management and enhancing the skills & train up employees within different organisations. • Networking with local and national organisations including public, private, social enterprises, business support, and development agencies. • An innovative strategist with an instinct for challenging the status of traditional methodologies. This position involves;• advising and signposting for small enterprises and individuals within the local community. • People management and enhancing the skills & train up employees within different organisations. • Networking with local and national organisations including public, private, social enterprises, business support, and development agencies. • An innovative strategist with an instinct for challenging the status of traditional methodologies.



Novartis (BD)

• Products Information Officer (Sales)

  • Jan 2002 - Feb 2004

  •Demonstrates products features and benefits as deemed necessary by clients•Schedules appointments and meetings as necessary•Makes product knowledge readily available to self and other salespeople through various resources•Finds ways to sell products in the face of a down market•Researches client base to find new types of customers and sells to them accordingly•Creates a plan for gaining customers and then retaining them•Analyses and creates a plan for engaging the target market•Analyses the competition to create a plan for engagement•Makes product appeal to the target market•Sets up booths at trade shows and demonstrates the quality or uses of a product•Demonstrates superior time management skills and meets sales deadlines