Cloud Engineer

• Mar 2021 - Present

Owner

• Mar 2018 - Present

IT Consulting IT Consulting

System Administrator

• Oct 2016 - Mar 2021

IT Systems Administrator

• Dec 2015 - Oct 2016

Redesign/Re-Architect entire Backup Strategy using Symantec Backup Exec 2014. Maintain a Virtual Environment via VSphere 5.5 (Monitoring and Patching as needed) Maintain all physical hardware (Routers, Switches, Storage ect) Manage Sharepoint as an Admin (creating / editing sites and managing access) Manage Active Directory, DNS and DHCP Expand Compellant Storage Redesign/Re-Architect entire Backup Strategy using Symantec Backup Exec 2014. Maintain a Virtual Environment via VSphere 5.5 (Monitoring and Patching as needed) Maintain all physical hardware (Routers, Switches, Storage ect) Manage Sharepoint as an Admin (creating / editing sites and managing access) Manage Active Directory, DNS and DHCP Expand Compellant Storage

Network Manager

• May 2015 - Dec 2015

Contractor for Midtown Group at The American Retirement Association. -Administered virtual Windows network – VMWare based servers, DNS, active directory management -Experience with SMTP/Exchange and Sharepoint servers -Experience with Sonicwall firewall, email/web spam filters (Barracuda), backup systems -Creating, maintaining and installing desktop systems using Ghost imaging software -Maintains server environment by identifying network requirements; installing upgrades; monitoring network performance -Provided technical assistance and support for help desk tickets -Troubleshoot and resolved staff issues with computer equipment, phone systems and printers -Run diagnostics, install computers, and peripherals as required -Documented resolutions and best practices and procedures Show less

Data Analyst

• Nov 2014 - May 2015

Federal Contractor with TFS Group Inc., to work at the Department of Justice, Office of Legal Council. •Key contributor in providing a recommendation to the DOJ OLC regarding an enterprise level knowledge base management solution. •Briefed management on analysis, findings, and provided recommendations based on the review of data collected. • Provided technical analysis in the form of reports, documentation, and other requested formats to support problem resolution. • Provided technical consultations and provided Solutions Plans to client management as needed. • Coordinate demonstrations of products with the Vendors and the OLC. • Suggested technical solutions and resolved concerns within the project. Show less

System Network Engineer

• Feb 2014 - May 2015

Worked with OpsSmart on a as need basis: • Deploy and configure virtual Windows server systems. • Documented network configuration and operational procedures. • Configure and administer VMware vCenter to manage remote servers. • Manage and configure Firewall policies and rules. • Administration of Windows Server operating systems. • Provided Tier 3 troubleshooting support to end users. • VMWare ESXi and VSphere administration. Worked with OpsSmart on a as need basis: • Deploy and configure virtual Windows server systems. • Documented network configuration and operational procedures. • Configure and administer VMware vCenter to manage remote servers. • Manage and configure Firewall policies and rules. • Administration of Windows Server operating systems. • Provided Tier 3 troubleshooting support to end users. • VMWare ESXi and VSphere administration.

Network Engineer

• Feb 2014 - Apr 2015

• Construct applications and packages for deployment to client workstations using SCCM 2012, and Microsoft Software Center. • Recover client data from damaged/encrypted hard-drives. • Preformed monthly updates to field office servers.• Created and managed user accounts, security and distribution groups in an Active Directory Environment. • Provided tier 3 technical support to users nationwide. • Preformed server upgrades from MS Server 2003 to MS Server 2008/2012.

Helpdesk Analyst

• Feb 2013 - Feb 2014

Key contributor in a nationwide Laptop Refresh Project, copied over all data from old to new workstations, and configuring them for users.Assisted mobile users at DHS-OIG in establishing encrypted virtue private network tunnels for highly secure remote connectivity.Disconnected and re-connected Headquarters and Field Office servers, switches, routers, computers, printers and ensuring full connectivity permitting equipment to properly function in new locations.Classified monthly security patches using SCCM 2012 for distribution of all DHS-OIG workstations.Troubleshooting of portable devices. (Phones, Tablets)Constructed applications and packages for deploying to all DHS-OIG laptops using SCCM 2012.Scrutinized failed critical patches and updates with research; tested solution and generated resolution reports for supervisors.Created a Master Image for Dell, HP, Macbook Pro and Macbook Air laptops for testing the next DHS-OIG laptop.Identified lost documents for clients and restored these files from the backup servers.Decrypted Credant encrypted crashed hard drives to recover client’s data.Instituted Blackberry devices to clients, then custom activated their voice and email features. Show less

Technical Support Specialist

• May 2012 - Dec 2012

Developed Installation and Configuration guides for several software applications. Completed Zimmer Orthopedic Templates for Natural Knee Flex, and Humeral Elbow Components. Installation and troubleshooting of Windows Vista, XP, and 7. Responsible for providing excellent customer service to all clients while assisting them in their day to day issues Worked with team to troubleshoot daily tickets utilizing Helpdesk Ticketing Systems. Troubleshooting and maintenance of Digitizers such as Agva, Fire CR, and Fuji CR. Used remote software to preform upgrades of Software when required. Traveled on site to install Fire CR hardware along with Software installation at Mobile Vet Clinics. Responsible for managing Video and Teleconferences using gotomeeting.com. Executing software demo for 2 products. (MicroPower Pacs & RSVS viewer). Took over 500 x ray images, and processed them using Agva Digitizer. Show less

Helpdesk Analyst

• Nov 2010 - Jun 2012

Worked daily with Microsoft Windows Exchange server 2008/2003 and Active Directory Remote and local technical support Phone and email support Troubleshoot network connectivity when the end user was unable to connect to the network. Testing of application software on desktop/laptop to ensure software is working properly as designed and compatible with our current image. Troubleshoot, diagnosed, and resolved hardware/software technical and securities issues Setup, configure and administer Cisco VPN Client, McAfee Endpoint Encryption, CA Software Delivery. Testing of workstation images, Quality Check. Data recovery provided to the end user when computer would become infected or hardware issues Troubleshoot Microsoft Windows XP workstation and Microsoft Office 2010 Internet/Intranet support, install/administration Installations, Upgrade software, troubleshoot Servers/Desktop Support, LAN Configuration. Made sure all wireless network devices were configured correctly when the end user had technical difficulties. Made sure to troubleshoot, solve hardware and software issues before escalating to proper groups, using our ticketing system to escalate issues. Respond to customers in a timely manner. Assisted peers and groups when needed. Show less