Head of Business Operations

• Dec 2022 - Present

Business Operations / Business DevelopmentCollaborative II Adaptive II Strategic

Program Manager - IT Projects & Services

• Sep 2021 - Present

▪ Overall responsibility for managing programs that directly or indirectly contribute towards creation/expansion/improvement of new and existing services, developing new capabilities (Technical or Non technical), expanding business and resulting in increase of revenue for the organization.▪ Liaise with Tech Leads, CSI team, Sales and Management to initiate programs, follow their progress,and ensure successful completion▪ Establish effective communications and collaboration between stakeholders (client, SDMs, accountteams & leadership)▪ Continuously measures (and report) appropriate metrics for engagement and overall success withthe customers▪ Manage risk, handle escalations and plan interventions to improve operational health with the customers and internal stakeholders▪ Facilitating key meetings between staff and clients including kick offs, stakeholder check ins etc.▪ Support and collaborate with management, sales and service delivery teams on strategy and approach for the expansion of the existing business Show less

Service Manager

• Apr 2019 - Sep 2021

Service Delivery Management for RFID Solution Services and Point of Sale (GK-POS) globally. Service Delivery Management for RFID Solution Services and Point of Sale (GK-POS) globally.

Senior IT Analyst

• Oct 2011 - Jan 2015

Projects Representative

• Aug 2008 - Sep 2011

Technical Executive

• Jun 2006 - Aug 2008